Problem with Incident Card

[ucedillo]

Hello Team

I was installed the Kaspersky Optimum 13.2 and when I try to view the incident card, it doesnt function because shows that incident card couldnt be generated.

Does someone has the same problem? 

How can I view the incident cards properly?

 

Greetings

[Schulte]

Hello @ucedillo, Welcome.

The support page for home users has some changes. I guess the page for business products has been changed as well.

Please have a look at this topic, maybe there are similarities.
 

Link

 

[ucedillo]

Thanks 

I opened a ticket and I have solved my problem.

Regards

[Victor C.]

Hi,

 

In order to resolve the issue reported, please ensure KEA is activated with proper license.

For more details, please see resolution listed on this forum link:

Link

I hope this helps.

[Victor C.]

To create Incident Card properly

• Kaspersky Endpoint Agent should be installed with KES
• Component Change with KEA on will also do
• KEA should be activated with a valid license
• KEA license auto distribution doesn’t work as of now, you need to create and run activation task

If KEA is integraed with KES properly you can find this registry is created.

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KasperskyLab\protected\KES\Installer\features\AntiAPTFeature = 1