Problem with connection

[0xdragon]

I bought Kaspersky premium and when install it prompt this error i checked internet and proxy settings everything is good but Kaspersky not working 

[Wesly.Zhang]

Hello, @0xdragon

Please confirm that the TLS1.2 protocol is enabled in Advanced Options in Internet Options, or reset Advanced Options before trying again.

[0xdragon]

not work 

[harlan4096]

Also, are You using any VPN service? are You in the USA?

[0xdragon]

no

when installions arived 60% stopped and prompt the errors

[harlan4096]

https://support.kaspersky.com/common/error/installation/11103

[Flood and Flood's wife]

3 minutes ago, 0xdragon said:

no

Hello @0xdragon, 

Thank you for posting back!

1. Also, when Kaspersky Premium was purchased, was it from a Kaspersky website OR from another *non* Kaspersky site? 
2. After installing Kaspersky Premium, has the computer been shutdown, using SHUTDOWN, not Restart & then the computer restarted by pressing the power button & logging in? 
3. And, in the Kaspersky Premium application, have (you) signed into the Kaspersky Premium application, using the *same* email address that (you) use to sign into (your) MyKaspersky account? 

Thank you🙏
Flood🐳+🐋

[0xdragon]

t

i thinks not working can i send you enydesk session to solve the problem remote

[Flood and Flood's wife]

14 minutes ago, 0xdragon said:

Error 27300, 2147024894

Hello @0xdragon, 

Thank you for posting back!

Please follow these instructions *carefully*

Error 27300 when installing a Kaspersky application, 2147024894

How to remove a Kaspersky application using the kavremover tool.

Unfortunately, the Kaspersky Community cannot remote to (your) computer; you may wish to log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select either Chat or Email, then fill in the template as shown; include a *detailed history* 

*Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*                

   

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited December 23, 2024 by Flood and Flood's wife
Before making changes to the system, create a restore point.