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Problem with connection

I bought Kaspersky premium and when install it prompt this error i checked internet and proxy settings everything is good but Kaspersky not working 

IMG-20241223-WA0020.jpg

Featured Replies

Hello, @0xdragon

Please confirm that the TLS1.2 protocol is enabled in Advanced Options in Internet Options, or reset Advanced Options before trying again.

2024-12-23_101646.thumb.jpg.7e4d2a5c138c245130e2a3a0bbd80fc3.jpg

  • Author

not work 

Also, are You using any VPN service? are You in the USA?

  • Author

no

when installions arived 60% stopped and prompt the errors

3 minutes ago, 0xdragon said:

no

Hello @0xdragon

Thank you for posting back!

  1. Also, when Kaspersky Premium was purchased, was it from a Kaspersky website OR from another *non* Kaspersky site? 
  2. After installing Kaspersky Premium, has the computer been shutdown, using SHUTDOWN, not Restart & then the computer restarted by pressing the power button & logging in? 
  3. And, in the Kaspersky Premium application, have (you) signed into the Kaspersky Premium application, using the *same* email address that (you) use to sign into (your) MyKaspersky account? 

Thank you?
Flood?+?

  • Author

image.thumb.png.13548d73165efcecbbaec1373017f725.pngt

i thinks not working can i send you enydesk session to solve the problem remote

14 minutes ago, 0xdragon said:

Error 27300, 2147024894

Hello @0xdragon

Thank you for posting back!

Please follow these instructions *carefully*

Error 27300 when installing a Kaspersky application, 2147024894

How to remove a Kaspersky application using the kavremover tool.

Unfortunately, the Kaspersky Community cannot remote to (your) computer; you may wish to log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select either Chat or Email, then fill in the template as shown; include a *detailed history* 

*Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*                

image.thumb.png.4511f7ceb619305f60b0fadbb43fe29b.png    

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

Edited by Flood and Flood's wife
Before making changes to the system, create a restore point.

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