Problem using Locations in KNA policy

[technikarc]

• In KNA Policy I've created two locations Test1 and Test2. Synced with the client. Checked with klnagchk.exe - everything was fine.
• In KNA Policy I've deleted these two locations Test1 and Test2. Synced with the client. Checked with klnagchk.exe - everything was fine.
• In KNA Policy I've created location BANANA. Synced with the client. Checked with klnagchk.exe - in Locations section it still shows Test1 and Test2 locations.
• If I delete BANANA, Locations section is empty. But if I create any other location, Test1 and Test2 is back again and again.

It affects only one client. Tried to restart it several times. How to force client's KNA to get correct policy settings?

 

KSC / KNA v11.0.0.1131

KES v11.2.0

[Nikolay Arinchev]

Hi,

Could you please provide us with klnagchk logs for both situations and with network agent policy export?

Thank you!

[technikarc]

I already reinstalled KES on the client workstation. Then couldn’t install it again from KSC - error about bad user or password was displayed at 99% of the process. Had to remove it with additionally with kavremover. Now it’s solved.

Thank you for your interest.