Popup virus notifications

[Actarus]

Hello, Can you help me? I searched over the other conversations, but haven’t found a solution to my issue.

KSC with connected clients: in case of virus detection no popups are displayed on client computers.

Windows notifications are enabled correctly, I even tried enabling all of them, but no way: no popup window notification (I’m testing this issue using Eicar, no real infection.

Have you ever come into this issue? 

P.S.: Windows 10 rev. 21H1

Thank you very much.