Please re-submit your payment details

[ecowitch]

I have just received an email asking me to re-submit my payment details and do not know if this is a valid email or a scam.

 

I would appreciate clarification on this.

 

Thanks

[Flood and Flood's wife]

On 3/20/2025 at 3:31 AM, ecowitch said:

I have just received an email asking me to re-submit my payment details and do not know if this is a valid email or a scam. I would appreciate clarification on this.

Hello @ecowitch,
Welcome!

• IF Kaspersky software has recently been purchased & IF there's an issue with the payment / transaction Kaspersky does send emails. 
• Read: What to do in case of payment issues when buying a license or subscription?
• The team to assist is:  Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - they have access to (your) private information - to protect (your) security & privacy that information is not available in the Community-Forum; select either Email or Chat, then fill in the template as shown; include a *detailed history*.
• Select (your) Kaspersky software from the drop-down-list (A). 

*Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat* 

• Kaspersky Customer Service can also verify the email address. 

Thank you🙏
Flood🐳+🐋

Edited Friday at 07:48 PM by Flood and Flood's wife
grammar

[Andrew93]

I have received an email saying the same thing. I clicked a link and it took me to the FAQ page. This is what is in the email and the email address. It looks legit, but I just wanted to make sure

[Flood and Flood's wife]

6 hours ago, Andrew93 said:

I have received an email saying the same thing. I clicked a link and it took me to the FAQ page. This is what is in the email and the email address. It looks legit, but I just wanted to make sure

 

Hello @Andrew93, 

Welcome!

1. Yes, that's a legitimate Kaspersky email; it's used to send emails to update payment details for a renewal of a Kaspersky subscription.
2. HOWEVER -  (a comment) Kaspersky *auto-renewals* are frequently more expensive than purchasing a *new* subscription & the benefit of *auto-renewal* is small, certainly not justified by excessive $ (ioo). 
3. Since Kaspersky released their *new* software range it's impossible for the consumer, to turn-off *auto-renewal* during the purchase - this used to be possible; logging a case and requesting *auto-renewal* is turned OFF can be done. 
4. This email (ioo) is the most ham-fisted way they could come up with to *re-enrol* Kaspersky subscribers to auto-renewal. They're asking you to re-enter (your) credit-card, email address, home address, phone-number - the whole kit & caboodle - we're shocked!!
5. In that email IF (you) don't follow the instructions *auto-renewal* presumably should not be working. 
6. It's up-to-you - IF you wish to use *auto-renewal* then follow their instructions, otherwise, submit a request to have *auto-renewal* turned OFF; Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select either Email or Chat, then fill in the template as shown; include a *detailed history*.

• Select (your) Kaspersky software from the drop-down-list (A). 

• *Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat* 

Thank you🙏
Flood🐳+🐋

Edited Friday at 09:10 PM by Flood and Flood's wife
pn