Please re-submit your payment details

[ecowitch]

I have just received an email asking me to re-submit my payment details and do not know if this is a valid email or a scam.

 

I would appreciate clarification on this.

 

Thanks

[Flood and Flood's wife]

7 hours ago, ecowitch said:

I have just received an email asking me to re-submit my payment details and do not know if this is a valid email or a scam. I would appreciate clarification on this.

Hello @ecowitch,
Welcome!

• IF Kaspersky software has recently been purchased & IF there's an issue with the payment / transaction Kaspersky does send emails. 
• Read: What to do in case of payment issues when buying a license or subscription?
• The team to assist is:  Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts; they have access to (your) private information - to protect (your) security & privacy that information is not available in the Community-Forum; select either Email or Chat, then fill in the template as shown; include a *detailed history*.
• Select (your) Kaspersky software from the drop-down-list (A). 

*Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat* 

• Kaspersky Customer Service can also verify the email address. 

Thank you🙏
Flood🐳+🐋

Edited March 20 by Flood and Flood's wife
grammar