Phone Locked on its own

[twotwofive]

I recently upgraded to S20 Samsung. My phone locked on its own by Kaspersky without me initiating a lock command. There is no record of the event on the web login. Wondering if this is an issue?

[Flood and Flood's wife]

Hello @twotwofive, 

Welcome!

1. Is the phone still locked? 
2. What is KIS version installed?
3. May we have an image of the KIS Anti-Theft options screen please? 
4. May we have an image of the phone Lock Automatically setting please?

Please post back?

Thank you🙏

Flood🐳

Anti-Theft

[twotwofive]

Thank you!

 

No the phone is no longer locked. I unlocked it after the green “lock screen” activated unexpectedly. Im running the most recent version of Kaspersky mobile antivirus downloaded from the play store. 

 

The anti theft functions were turned on at the time this happened however I did not lock the phone and there is no record of the lock event in the “Commands” section of the my Kaspersky web portal.

[Flood and Flood's wife]

Hello @twotwofive,

Thank you for letting us know🙏

• The web portal Anti-Theft history will always show the events unless the phone has been disconnected in the Devices Tab. 
• It’s important to know it is working properly, please activate the alarm & test it.
• Also, make regular automated backups of all critical data, that way if a disaster happens, it will be mitigated by having current backups. 

Thank you🙏

Flood🐳

[twotwofive]

Thank you.

 

I understand that. However what I am seeking to understand is why the anti theft lock would just activate on its own? I did not active it...ever. It came on by itself. Malfunction? 

 

Cheers!

[Flood and Flood's wife]

Hello @twotwofive,

• It’s important to know the Anti-theft is working properly, please activate the Alarm & test it.
• Please post images of the Anti-Theft History window after the Alarm test? 
• Also, make regular automated backups of all critical data, that way if a disaster happens, it will be mitigated by having current backups. 

Thank you🙏

Flood🐳

[twotwofive]

Thank you for getting back.

 

Yes the Anti theft is working just fine. I tried twice to locate and lock my device after this happened and Kaspersky successfully recorded the two events in the command history. However the event in question happened earlier and is not listed in the command history but my phone did lock unexpectedly by Kaspersky. How could this occur? Thanks again.

 

 

[Flood and Flood's wife]

Hello @twotwofive,

Please select the 2 V arrows in the images & post the full details please? 

Thank you🙏

Flood🐳

Also, the product for Android is KIS, the Topic is in KAV category, the Moderators will move the Topic.