PSI Posted May 25 Posted May 25 Dear Administration, I believe this mail finds you well. I have purchased a bouquet of five subscriptions related to anti virus protection from Kaspersky, and use one of them in my phone. It is found that there is persistent message of hacking and existence of virus is recieved on my phone. Please find enclosed screen shot of the phone. It is requested to guide to resolve the existing issue in my phone. I look forward to hearing from you soon. Thank you
Flood and Flood's wife Posted May 25 Posted May 25 (edited) 1 hour ago, PSI said: I have purchased a bouquet of five subscriptions related to anti virus protection from Kaspersky, and use one of them in my phone. It is found that there is persistent message of hacking and existence of virus is received on my phone. Hello @PSI, Welcome! Also, those Virus notifications are not from Kaspersky! Don't click those notifications! The phone OS can be found by going to phone Settings, scroll to the very bottom of the Settings list & select About phone OR About, then select Software information, look for Android version & One UI version? In the Kaspersky app, run a FULL scan Thank you🙏 Flood🐳+🐋 Edited May 25 by Flood and Flood's wife changed messages to notifications || Run a FULL scan with Kaspersky app
harlan4096 Posted May 25 Posted May 25 It seems those virus notifications are fake, probably sent by a browser, so run a reset of the config / data of your main default browser, also check in that browser settings, notifications rights of the URL sites.
PSI Posted May 25 Author Posted May 25 1 hour ago, Flood and Flood's wife said: Hello @PSI, Welcome! Also, those Virus notifications are not from Kaspersky! Don't click those notifications! The phone OS can be found by going to phone Settings, scroll to the very bottom of the Settings list & select About phone OR About, then select Software information, look for Android version & One UI version? In the Kaspersky app, run a FULL scan Thank you🙏 Flood🐳+🐋 Hi Forum Masters, Android version is 12 and one UI Core version is 5.0. Those messages keep coming up after running full scan. Hi Forum Masters, Android version is 13 ( correction) and one UI Core version is 5.0. Those messages keep coming up after running full scan. 1
harlan4096 Posted May 25 Posted May 25 See the icon of the app it is sending those notifications: Looks like it is Chrome, do what I suggested in my previous post, also check all the apps installed in Your device, if there is some suspicious. 3
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