Permissions issue / contact form trouble

[NicKK]

Hello, I have recently purchased Kaspersky Premium and have successfully set it up on my laptop, but can't get it to work properly on my phone.

When I go into the app (I'm on Android version 11), it says "! 1 Warning. Learn more." When I click this, one of the "issues" that need fixing is "Turn on Safe Browsing."

But when I try to turn this feature on via my phone settings, I get the following message:

--------------------

The "Settings" app cannot verify your responses because an app has blocked the permission request interface. Turn off Assistive Ball or other functions that might cause this issue.

--------------------

I have tried fiddling around with my phone settings, but the issue persists. And I don't have anything called "Assistive Ball" (whatever that is!) installed as far as I can see.

I would really appreciate it if someone would help me solve this. I tried e-mailing Kaspersky support but the contact form isn't working (I have tried it on several different browsers, and on all of them the drop down boxes block the box you have to type your problem into so I can't get in contact with Kaspersky at all).

So I'm posting here in the hope somebody can help me.

I have attached an image of the error message I am receiving.

Many thanks in advance for your help!

Nick

[Guest]

Hello,

Assistive Ball is a feature on Oppo phones.

You should be able to disable it in the Android quick settings that you get by sliding down from the top of the screen.

Disable it and see if the issue persists.

As for the contact form, the issue is known and in the process of being resolved.

Edited December 5, 2023 by Crylune

[NicKK]

Aha! That fixed it. 🙂 Thank you very much for your help, it is genuinely appreciated.

[RobyJ]

Hi, I've tried this multiple times and it doesn't work on.my Oppo phone

Any other information to solve this same error is appreciated thankyou 

[Flood and Flood's wife]

1 minute ago, RobyJ said:

I've tried this multiple times and it doesn't work on.my Oppo phone

Any other information to solve this same error is appreciated thankyou 

Hello @RobyJ, 

Welcome!

Please contact Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in the template as in the image below; please provide a *detailed* history: 

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋