Pending purchase from 'nexway"

[Tobrok_Kaspersky]

I have just purchased a 5-device  Kaspersky package for internet security using by credit card and is been pending for a while. I got some feedback from 'Nexway' asking me to wait for an email to create an account . How do I proceed ...

[Flood and Flood's wife]

44 minutes ago, Tobrok_Kaspersky said:

I have just purchased a 5-device  Kaspersky package for internet security using by credit card and is been pending for a while. I got some feedback from 'Nexway' asking me to wait for an email to create an account . How do I proceed ...

Hello @Tobrok_Kaspersky, 

Welcome!

1. Check (your) Spam or Junk email to make sure the Nexway email is not there?
2. In this guide,  What to do in case of payment issues when buying a license or subscription? - Nexway may be referring to dot point five, if you're not sure - remain in contact with Nexway & request they provide you with clear information; if the issue remains outstanding, reach out to Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts - on the support page:  select either Chat or Email, then fill in Order & Payment issues, Delivery issue template; please include any screen images of the transaction & a *detailed* history. 

Thank you🙏
Flood🐳+🐋

Edited January 23 by Flood and Flood's wife
corrected dot point numbering

[Manjeet]

3WVHU75H2120 placed on 2024-09-08 07:39:58 for the following product(s) :
 

• Kaspersky Standard

I have pay by UPI but payment is not update

 

[Flood and Flood's wife]

1 hour ago, Manjeet said:

3WVHU75H2120 placed on 2024-09-08 07:39:58 for the following product(s) :
 

• Kaspersky Standard

1. I have pay by UPI but payment is not update

Hello @Manjeet, 

Welcome!

1. Does " but payment is not update" - mean the payment is not reflected in your bank account? 
2. In https://shop.kaspersky.co.in/ - did it show UPI as a valid payment method? 
3. Please read & follow: What to do in case of payment issues when buying a license or subscription? 
4. Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts  - on the support page - select Email, then fill in the template as shown, please include any screen images of the transaction & a *detailed history*. 

Thank you🙏
Flood🐳+🐋

Edited September 12 by Flood and Flood's wife
added 4 & template