pcs sent to unassigned devices

[rafa_64]

Hi,

We have some pcs that had interaction with the central server but currently appear in the Unassigned Devices container. Details of one:

• KNA v11 is installed (this happened automatically through programmed policies/tasks).
• KES 11.1.1.126 was also installed automatically under a similar process.
• Looking at the pc, there’s an alarm asking for confirmation to install updates (KES 11.3). This looks like an independent KES action rather than a scheduled task from KNA.
• The machine is outside our network.

Can you please advise what could have happened and what is suggested to bring it as a managed account in the console?

Tks.

[rafa_64]

Here a couple of screenshots of the client pc used as example.

 

[raviparker]

Hello there,

If this option of installing version 11.3 is reflecting in client device, that means it’s not managed by your KSC server or you are not managing update of modules using KSC.

Note: KES version 11.3 is only compatible with KSC 12. Before installing or deploying this you need to upgrade your KSC too.

Bring to unassigned devices to managed devices

[rafa_64]

Thanks for the suggestion. I tried to move the machine to managed devices (inside the intended OU I can manage) but it did nothing. The command did not show any error, the machine just did not move.