Password Manager corrupted folder - help!

[Philip Smith]

When starting password manager I get the error message: "The application is corrupted, the folder C:\ProgramData\KasperskyLab\KasperskyPassordManager/24.0\ is missing or damaged." And password manager won't then open.

I then reinstall the programme which then works normally. Until I re-boot the PC at which time I get the same error message again. I've uninstalled/reinstalled several times but still get the same problem. Any ideas? Thank you

[Berny]

@Philip Smith Welcome.

8 minutes ago, Philip Smith said:

missing or damaged

Can you please check your hard disk surface with e.g. HD Sentinel.

[Philip Smith]

1 hour ago, Berny said:

@Philip Smith Welcome.

Can you please check your hard disk surface with e.g. HD Sentinel.

It's an SSD - no other problems with it.

[Berny]

@Philip Smith

For privacy reasons we don't request system logs on this Forum,
please contact Kaspersky Technical Support → https://support.kaspersky.com/b2c#contacts 

 

[Philip Smith]

Unfortunately the Password manager programme keeps crashing so the only way to get a log would be to reinstall it which would then wipe out the log.

 

[Berny]

@Philip Smith

I understand ,  but Kaspersky Tech Support could request e.g.  GSI Log or Windows Event Viewer information
after you have reproduced a crash.

[Philip Smith]

26 minutes ago, Berny said:

@Philip Smith

I understand ,  but Kaspersky Tech Support could request e.g.  GSI Log or Windows Event Viewer information
after you have reproduced a crash.

OK thanks, will follow up.

[Berny]

@Philip Smith You are welcome.

In the meantime you might have a look with AppCrashView (Nirsoft)