Outlook cannot connect to Gmail; after Outlook said that it disabled Kaspersky because it was taking too much time. [Closed]

[Guest]

I have been using Outlook and accessing my Gmail account for a couple of years. Today, Outlook said that it disabled Kaspersky because it was taking too much time. Now Outlook cannot retrieve my Gmail emails. I deleted my gmail account in Outlook and re-entered it. Still did not work. HELP!

[Flood and Flood's wife]

I have been using Outlook and accessing my Gmail account for a couple of years. Today, Outlook said that it disabled Kaspersky because it was taking too much time. Now Outlook cannot retrieve my Gmail emails. I deleted my gmail account in Outlook and re-entered it. Still did not work. HELP!

Hello grovertheteacher, Welcome! Please tell us:

1. Device operating system (full name)? version? build?
2. KIS version? build? patch(x)? x= letter? Free or Licensed? (see note at the end of my reply)
3. Kaspersky Outlook plugins? version?
4. Outlook full name? version?

----

1. Please check the Kaspersky Outlook plugin(s), are they enabled?

IF "yes"

1. Please check device event application logs - look for any application failures, notably Kaspersky, Outlook, in the time frame the issue began.

Please report back with event logs? ---- Possible resolution steps to follow:

1. Uninstall KIS, save "License" information only.
2. Shutdown device using FULL shutdown, (not RESTART)
3. Start device.
4. Login
5. Download fresh KIS installer.
6. Install KIS
7. Shutdown device using FULL shutdown, (not RESTART)
8. Start device.
9. Login.
10. Select KIS application, make sure it starts
11. Run manual database update - allow it to complete
12. Run manual FULL scan - allow it to complete.
13. Start Outlook, check Gmail receiving emails? Working :clap_tone3:
14. Not working?:disappointed_relieved:, please let me know?
15. & reset Outlook (if the function is available)
16. & reset / check the network, including, if necessary reboot router.

Thank you. Note: Kaspersky free software has (config) limitations, advertising & no Technical Support. If we know this, we ensure we never waste your time, advising you, for example: "contact Technical Support".

[Guest]

I deleted the gmail block in Outlook and added a new gmail account. It now works perfectly. Спасибо за вашу помощь

[Flood and Flood's wife]

I deleted the gmail block in Outlook and added a new gmail account. It now works perfectly. Спасибо за вашу помощь

Hello grovertheteacher, Добро пожаловать:ok_hand_tone3:!

[JohnWarner02]

Yes it's true that outlook cannot connect to gmail after outlook said that it disabled Kaspersky because it was taking too much time. Even if I was getting errors in outlook loading profile stuck, Can anybody please tell me how to fix it?

[judi038]

I have been using outlook account since 2016. When I was trying to synchronize it on my Gmail account, I noticed a popup message, outlook error 0x800ccc0e gmail on my display screen. Need some innovative solution.