Outlook automatically disabled Kaspersky anti-virus addin. [MOVED]

[Ziz]

Hello everyone, hopre you’re doing well. Can I ask what is the root cause of this issue that the outlook was automatically disabling the Kaspersky? 
Thank you for your answers.

 

[Flood and Flood's wife]

Hello @Ziz, 

Welcome back!

1. Which version & patch of KAV is installed → on the Windows Taskbar, rightclick the Kaspersky icon, select About ? 
2. What is the version of the disabled Kaspersky Add-on? 
3. What is the Outlook version? 
4. What is the Operating system version & build? 
5. In KAV Reports, are there any events that match Microsoft Outlook or Kaspersky Add-on?
6. Is KAV Premium or Free? 

Please let us know? 

Thank you🙏

Flood🐳+🐋

[Ziz]

Hi @Flood and Flood's wife 

Good day and hope you’re doing well! 

Please see the info below:

Which version & patch of KAV is installed → on the Windows Taskbar, rightclick the Kaspersky icon, select About ?	Kaspersky Endpoint Security for Windows (11.3.0) ver 11.3.0.773
What is the version of the disabled Kaspersky Add-on?	2016
What is the Outlook version?	16.0.13628.20274
What is the Operating system version & build?	Windows 10 (19041)
In KAV Reports, are there any events that match Microsoft Outlook or Kaspersky Add-on?	None
Is KAV Premium or Free?	Premium

 

Thank you so much for your response.

[Flood and Flood's wife]

Hello @Ziz, 

You’re most welcome☺ !

Thank you for the information👌

• Kaspersky Endpoint Security for Windows is a from Kaspersky business software range, atm, your topic is in Products for Home, Kaspersky Anti-Virus. 
• We’ve requested the Moderators move your topic. 
• If no-one from the Business community responds in a timely manner, please contact Kaspersky via your Company account. 

Thank you🙏

Flood🐳+🐋

[Ziz]

What would be the possible remedy for this issue? We encounter this again even if we already enabled it in outlook.

[Ziz]

Please see the ADD-IN ALERT: How can we prevent this?

 

[Flood and Flood's wife]

What would be the possible remedy for this issue? We encounter this again even if we already enabled it in outlook.

Hello @Ziz, 

• If no-one from the Business Community responds in a timely manner, please contact Kaspersky via your Company account. 

Thank you🙏

Flood🐳+🐋