OS giving Blue Screen of Death after Installing Keswin 14.0

[Tahmeed702]

Dear Community 

We are facing multiple BSOD again and again after installing keswin 14.0 , Have anyone faced this issue.

We are attaching screenshot of the error by Whocrashed , Please let me know how to solve it. 

 

[MR-1]

Hello Tahmeed702,

Please submit a support ticket to our technical support team, including the following details:

- Is this a first-time installation on the device or a migration? 
If a migration,
from which version?
- If it is a server, does it have any roles or features?

- How many servers/workstations are affected by this issue?

- Download the GetSystemInfo6.2.exe executable (as an administrator) via the link below onto the workstation(s) affected by the issue:
https://media.kaspersky.com/utilities/CorporateUtilities/GSIB-6.2.2.86.exe 

Please remember to tick the ‘Include Windows event log’ box.

A ‘GSI’ folder in .Zip format will be created automatically on your desktop; please send this to us.

- A full memory dump of the machine:
https://support.kaspersky.com/fr/common/diagnostics/3055 

Please note that a mini dump will not be sufficient.

Kind regards.

[Tahmeed702]

We have already raised a support ticket for this issue (Reference: INC000018331838).

The R&D team confirmed that this is a rare edge case, which typically occurs when software attempts to simultaneously write to and close a file. This is tied to a specific bug in KESWin 14.0, and they have assured us it will be fully resolved in the upcoming patch release.

Regards

Ahnaf Tahmeed

[MR-1]

Hello Tahmeed702,

The PF25019 is available for KES 14, cloud be fixe your issue, please ask the support team in your ticket.

Kind regards.

[demetrio]

Great to Know