on demand scan does not work

[takal]

Hello, On demand scan does not work! This happened many times…. It is frustrating.

If i uninstall and reinstall the app it works but after 1-2 days it cannot do a custome scan (on demand scan of a file or folder) again!

How can i contact support?

Also why i have to sign in to Kaspersky in order to report a problem? What kind of support is this?

 

 

[Berny]

How can i contact support?

@takal Welcome. Please submit a ticket here https://center.kaspersky.com 

[takal]

Thank you. But i’m very disappointed with Kaspersky antivirus product. Too many issues periodically…

Also, for me it is unacceptable to go through a registration process to have some support for a paid product!

W

I do not think i will engage with Kaspersky products any more…

Anyway thanks again

[Berny]

@takal If you want to obtain some suggestions from this Forum please feel free to provide a GSI Log

https://support.kaspersky.com/common/diagnostics/3632