Not Kaspersky related. My internet speed is bad, (max:25kb/s) and in my other devices, (300kb/s).

[Fl0mbo]

Hello; I noticed that my internet speed is so bad on my computer and not on other devices on my phone or anohter pc is working perfectly it's only very slow on my pc.So i decided to test my internet bandwith with speedtest.net but it connect me to a diffrent location in UK or Russia and i went to another website to trace my ip same thing deffrent location and i don't have any VPN or Proxy program i even reinstalled my windows i formated my C drive but it didn't work even after pc reset i still have a bad internet connection (max:25kb/s) and in my other devices i have the correct bandwith (300kb/s). so please if you can help is it a virus or my ISP please help me

[Berny]

is it a virus

Welcome, Is Kaspersky detecting something ?

[Fl0mbo]

Berny no nothing at all

[Berny]

If you suspect that Kaspersky is the cause of your problem please contact K-Lab Technical Support https://my.kaspersky.com/

[Schulte]

Hi Fl0mbo, kaspersky products automatically install a trial version of 'Kaspersky Secure Connection'. Please uninstall it via windows Control Panel. Then restart the computer. Any better now? EDIT: Hi Berny:thumbsup:

[Fl0mbo]

Berny no not at all i installed Kaspersky to maybe remove the virus or solve my problem Kaspersky is not causing the problem

[Berny]

Could you please provide a GSI Log ; : https://support.kaspersky.com/common/diagnostics/3632

[Wesly.Zhang]

Hello,

Do you use Kaspersky security connection without your attention? How about now? Please let me know.

Regards.