Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Not all web sites are reachable with Kaspersky VPN

Hello,

As far as I understand, this is an ongoing issue. When Kaspersky VPN is turned on, not all web sites are reachable. 

In my case, I run Kaspersky VPN version 21.24.8.522-2 and I still cannot navigate to (examples):

  • dnsleaktest.com
  • arcadiaportal.gr
  • astrosnews.gr

Those are all legitimate web sites. Their IPs cannot be resolved by the Kaspersky's DNS servers. The browser error is: ERR_NAME_NOT_RESOLVED.

Reading related forum thread shows that this a Kaspersky VPN's problem.

Why is this still happening and will it be fixed?

 

Featured Replies

@dpant

With virtual location 'Switserland' i encounter this (K VPN 21.24) :

Spoiler

nsf_01.jpg.174311f2340c764793b193bc4ed1fe55.jpg

nsf_02.jpg.badcc7e7eddbe6a678e75b3bb08ecf63.jpg

nsf_03.jpg.57f15738dc94a2397a1ec7ea099207f9.jpg

Please contact Kaspersky Technical Support :
https://support.kaspersky.com/b2c/#contacts 
1) Fill in the form
2) Did not find your answer ? Contact Customer Service

  • Author
2 hours ago, Berny said:

@dpant

With virtual location 'Switserland' i encounter this (K VPN 21.24) :

  Hide contents

nsf_01.jpg.174311f2340c764793b193bc4ed1fe55.jpg

nsf_02.jpg.badcc7e7eddbe6a678e75b3bb08ecf63.jpg

nsf_03.jpg.57f15738dc94a2397a1ec7ea099207f9.jpg

Please contact Kaspersky Technical Support :
https://support.kaspersky.com/b2c/#contacts 
1) Fill in the form
2) Did not find your answer ? Contact Customer Service

No need to contact anyone.

I cancelled the VPN subscription and asked for a refund.

A product either works or not. Till Kaspersky's VPN works again ...

Kaspersky VPN is working fine on my side , a glitch can always happen just like with all other software applications.  Also , bugs  gets fixed in upcoming updates.

  • The topic was locked
Guest
This topic is now closed to further replies.

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.