Nextcloud client blocked...

[HarryW]

Hi all,

I am trying to use the Nextcloud client on Windows 10 to access an external server. Kaspersky obviously doesn't want me to do that... It works when I pause the protection.

OS: Windows 10 Home x64 Build 19044
Kaspersky Internet Security  version: 21.3.10.391 (j)
Nextclod client latest version from yesterday.

According to some websites I found and also the knowledge base, I am trying to add nextcloud.exe to the list of exclusions and trusted applications. I successfully managed to add it to the exclusions but I cannot add it to the trusted applications. I go to the settings -> Threats and Exclusions -> Specify trusted applications -> Add. Then I select nextcloud.exe and select some exclusions. When I click OK, nothing happens. When I click OK again, Kaspersky crashed and restarts. Doesn't matter how much time between the two clicks... It shows a message: "Previous application launch failed..." and offers to send a lot of data to support. This crash seems to be specific to nextcloud. I can add other programs to the trustes applications but not nextcloud.exe...

Any ideas what is going wrong here?

Harry

[Wesly.Zhang]

Hello, @HarryW

Do you try to delete KIS report first?

Regards.

[HarryW]

I solved the problem by removing KIS and installing it again...