New router. NO VPN access...

[ROY-roy]

I have just had my Virgin router replaced. Now I cannot access the VPN. I have edited the entry for this network in VPN settings but still no good.

Help please…

Roy

[Berny]

@ROY-roy Welcome. Can you please tell us which Kaspersky version you are running.

[Wesly.Zhang]

Hello,

Please tell us which vpn type do you use? IPSec or L2TP or PPTP?

 

[JAMES77]

Disable the firewall of your primary router and switch between protocols. Then run your VPN service. https://www.myamplifiers.com/en-us/ - you can change your router and buy signal booster if you still have problems with connection.

[Burak Azak]

On 9/1/2020 at 7:55 AM, Wesly.Zhang said:

Hello,

Please tell us which vpn type do you use? IPSec or L2TP or PPTP?

 

An addition to this topic: My router has both PPTP and L2TP options. I have Kaspersky VPN account. How can I setup? I really need help...

[harlan4096]

https://www.kaspersky.com/blog/how-to-use-vpn-on-routers/48410/

[Burak Azak]

20 hours ago, harlan4096 said:

https://www.kaspersky.com/blog/how-to-use-vpn-on-routers/48410/

Thanks. But, how can I access the below information? It's not clear...

For L2TP and PPTP, you don’t need to download anything. Instead, you need to write down some information from your personal account:

• server address for connection
• username and password
• an additional encryption key (pre-shared key, PSK, secret key)
• authentication type (PAP, CHAP)

[harlan4096]

Hum... I guess You have to select OpenVPN config, then select the server node, and then You will get a window similar to:

 

 

There You get the User sesion, password, Protocol... and downloading the OVPN file confog and editing it, You will get the server address, and other additional info 🤔