I have just had my Virgin router replaced. Now I cannot access the VPN. I have edited the entry for this network in VPN settings but still no good.

Help please…

Roy

@ROY-roy Welcome. Can you please tell us which Kaspersky version you are running.

Hello,

Please tell us which vpn type do you use? IPSec or L2TP or PPTP?

 

Disable the firewall of your primary router and switch between protocols. Then run your VPN service. https://www.myamplifiers.com/en-us/ - you can change your router and buy signal booster if you still have problems with connection.

On 9/1/2020 at 7:55 AM, Wesly.Zhang said:

Hello,

Please tell us which vpn type do you use? IPSec or L2TP or PPTP?

 

An addition to this topic: My router has both PPTP and L2TP options. I have Kaspersky VPN account. How can I setup? I really need help...

https://www.kaspersky.com/blog/how-to-use-vpn-on-routers/48410/

20 hours ago, harlan4096 said:

https://www.kaspersky.com/blog/how-to-use-vpn-on-routers/48410/

Thanks. But, how can I access the below information? It's not clear...

For L2TP and PPTP, you don’t need to download anything. Instead, you need to write down some information from your personal account:

• server address for connection
• username and password
• an additional encryption key (pre-shared key, PSK, secret key)
• authentication type (PAP, CHAP)

Hum... I guess You have to select OpenVPN config, then select the server node, and then You will get a window similar to:

 

 

There You get the User sesion, password, Protocol... and downloading the OVPN file confog and editing it, You will get the server address, and other additional info ?

On 3/29/2025 at 3:08 PM, harlan4096 said:

Hum... I guess You have to select OpenVPN config, then select the server node, and then You will get a window similar to:

 

 

There You get the User sesion, password, Protocol... and downloading the OVPN file confog and editing it, You will get the server address, and other additional info ?

Thanks man, this information saved my life ?

On 3/29/2025 at 1:08 PM, harlan4096 said:

Hum... I guess You have to select OpenVPN config, then select the server node, and then You will get a window similar to:

 

 

There You get the User sesion, password, Protocol... and downloading the OVPN file confog and editing it, You will get the server address, and other additional info ?

But even though I tried both PPTP and L2TP protocols with nslookup for IP address, it doesn't work. The router can't connect.. 

 

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