Network Profile not switching

[Drew]

Hi

 

The default profile of the network agent uses the internal host name of the KSC server.

I have created a network profile to switch to using the external FQDN when the default gateway on the PC is 172.16.1.1, but it does not change to using the external FQDN. When the network changes, the network agent continues to try and contact the server on the internal address.Please see below for confirmation of settings.

The PC is Win 10.

I have changed the server name below for security

 

 

C:\Program Files (x86)\Kaspersky Lab\NetworkAgent>ipconfig

Windows IP Configuration

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . :
   IPv4 Address. . . . . . . . . . . : 172.16.1.103
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 172.16.1.1
   
   
   C:\Program Files (x86)\Kaspersky Lab\NetworkAgent>klnagchk.exe
Starting utility 'klnagchk'...
Checking command line options...OK
Initializing basic libraries...OK
Current device is 'Test-PC'
Network Agent version is '10.5.1781 (a)'

Reading the settings...OK
Settings verification...OK
Network Agent settings:
  Administration Server address: '<internal name>'
  Use SSL: 1
  Compress traffic: 1
  Numbers of the Administration Server SSL ports: '13000'
  Numbers of the Administration Server ports: '14000'
  Use proxy server: 0
  Administration Server certificate: available
  Open UDP port: 1
  Numbers of UDP ports: '15000'

Profiles

  Profile name: 'New profile'
  Administration Server address: '<external name>'
  Use SSL: 1
  Compress traffic: 1
  Numbers of the Administration Server SSL ports: '13000'
  Numbers of the Administration Server ports: '14000'
  Use proxy server: 0
  Switch to out-of-office mode: 0

Locations

  Location name: New description
  Profile to use: "New profile"
  Condition: default gateway, one of 172.16.1.1

  Synchronization interval (min): 1
  Connection timeout (sec): 30
  Send/receive timeout (sec): 180
  Device ID: <device ID>

Attempting to connect to Administration Server...Transport level error while connecting to http://<internal name>:13000: general error 0x502.

An attempt to send ICMP packet to the Administration Server
Sending ICMP packet <internal name> [192.168.1.99]...Error - Sent = 3, Received = 0

Attempt to connect to the Network Agent...OK
Network Agent is running
Receiving the Network Agent statistical data...OK
  Network Agent statistical data:
  Total number of synchronization requests: 4
  The number of successful synchronization requests: 4
  Total number of synchronizations: 0
  The number of successful synchronizations: 0
  Date/time of the last request for synchronization:2020/04/21 07:52:41 GMT (2020/04/21 09:52:41)

Deinitializing basic libraries...OK

 

Thanks