Network connection lost after wake from sleep when protection is enabled (MacOS Sequoia 15.5)

[kitakita]

Hello,

Application: Kaspersky Premium (25.0.0.332d.e)
Environment: MacBook Air M4 (MacOS Sequoia Version 15.5)

When protection is enabled, sometimes after my Mac enters sleep mode and then wakes up, the network connection stops working.

Currently, the only workaround I found is:
System Settings -> Network -> VPN -> Filters & Proxies
Then disable Kaspersky IDS & Filter, and it will automatically enable again, and the network starts working.

However, this issue keeps happening repeatedly and is quite inconvenient.
Is there any other solution or a fix for this problem?

Thank you.

[kitakita]

Hello Kasperksy team,

Any update on that?

Thanks!

[Flood and Flood's wife]

On 7/4/2025 at 5:20 PM, kitakita said:

Application: Kaspersky Premium (25.0.0.332d.e)
Environment: MacBook Air M4 (MacOS Sequoia Version 15.5)

When protection is enabled, sometimes after my Mac enters sleep mode and then wakes up, the network connection stops working.

Currently, the only workaround I found is:
System Settings -> Network -> VPN -> Filters & Proxies
Then disable Kaspersky IDS & Filter, and it will automatically enable again, and the network starts working.

However, this issue keeps happening repeatedly and is quite inconvenient.
Is there any other solution or a fix for this problem?

Thank you.

 

51 minutes ago, kitakita said:

Hello Kaspersky team,

Any update on that?

Thanks!

Hello @kitakita, 

Welcome!

Apologies for delayed response!

Please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select Email, then fill in the template as shown; include a *detailed history*; Support may request logs, traces & other data - they will guide you:                                                                                                                                                                      

Please share the outcome, with the Community, when it's available?

Thank you🙏
Flood🐳+🐋

Edited Wednesday at 04:54 AM by Flood and Flood's wife
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