network agent is not working

[Eleia]

I had a server with security center 11 and security application 11.0 & 11.1

I then created a new server with security center 14 and created "change administration server" task for all devices connected to the old server.

Then i created 2 Deployment tasks for network agent 14 and security application 11.11

The tasks are completed successfully except with a server whose network agent did not work and with a strange error.

how can i fix this issue ?

this server has a security application but it is not connected to the administration server because of the network agent

[ElvinE5]

Good day

The easiest option is to uninstall the Network Administration Agent on the problematic server and install it again.

check if the error is returned

[Eleia]

i uninstalled it and re-install many times with same error

 

[ElvinE5]

3 минуты назад, Eleia сказал:

i uninstalled it and re-install many times with same error

I see, try uninstalling again, and use the utility to clear the agent installation information. 

Спойлер

https://support.kaspersky.co.uk/ksc11/tools/13088?_ga=2.121419208.1314837971.1673237351-1239542545.1648549525

 

If you are installing automatically with KSC, try to install manually from the "raw" package this time and go through all the steps of the installation wizard, there may be some error at this stage.

there will be more information

You can also contact support directly by creating a request through your personal account.

https://companyaccount.kaspersky.com/account/login

 

I think this moment has already been taken into account, but just in case, check the requirements for agent 14 regarding your operating system on the server. What exactly is your OS installed there

[Eleia]

when i try to send heartbeat through klnagchk.exe, the result is that the network agent listener does not exist.

[Eleia]

do any one knows what is network agent listener ?

[ElvinE5]

Good day

did you follow the steps i posted above?

you can show screenshots of errors and operation of the klcsngtgui.exe utility (run as administrator) - send heartbeat and utilities klnagchk.exe ?

Спойлер

 

see product help information

Спойлер

https://support.kaspersky.com/us/ksc11/troubleshooting/other/12776?_ga=2.61725420.1314837971.1673237351-1239542545.1648549525

 

В 10.01.2023 в 13:55, ElvinE5 сказал:

You can also contact support directly by creating a request through your personal account.

https://companyaccount.kaspersky.com/account/login

 

Edited January 12, 2023 by ElvinE5

[Eleia]

when i send heartbeat, the error is that the network agent listener does not exist 

[Hassan Izhar]

Here are the steps to resolve the issue you are facing:

1. Check if all the devices connected to the old server have been successfully migrated to the new server after running the "Change Administration Server" task.

2. If all the devices are not listed under the new server, run the "Change Administration Server" task again.

3. Verify if the network agents have been updated to version 14 on all devices. If not, you can run the deployment task again for the network agent 14.

4. Check if the security application version 11.11 is installed on all the devices. If not, you can run the deployment task again for security application 11.11.

5. After completing these steps, verify that the devices are functioning normally and that the security applications are updated to the latest version.

6. Finally, you can test the security applications to make sure that they are working properly and that your network is protected.

Note: These steps are a general guideline and may vary depending on your specific setup and configuration. If you encounter any issues, you can consult Kaspersky technical support for further assistance.