NetAgent14: Installation Error "System Error 0x1F (Device attached to the system doesn't work) [KSC for Windows]

[Antipova Anna]

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Problem Description, Symptoms & Impact

The installation of the Network Agent isn't possible on a device because of the error System error 0x1F (A device attached to the system is not functioning.)

Diagnostics

In the MSI Log and Application Eventlog can be found the following line:

(1192/0x0 ("System container 'LOC-PUB-6EEB50F8D2EB46029DB4CCB77E0DA651' is corrupt")

Workaround & Solution

The issue comes from a corrupt cryptostorage in the OS. It's not a KL related issue, although there is a possible solution to fix it.

1. On the problem host launch cmd.exe with administrative privileges
2. Run klcryptstgclean.exe:
    klcryptstgclean -tl 4 -tf $klcryptstgclean_trace.txt -l klcryptstgclean.log
3. Try to install NAgent.
4. If it doesn't help, perform actions from the Cryptostorage-1.docx file.
5. If installation fails again, send to Kaspersky Support the following files: "$klcryptstgclean_trace.txt", "klcryptstgclean.log", new GSI with klnagent installation logs.

It is not KSC and klnagent related issue. It is OS related issue.

If workaround doesn't help, try sfc /scannow command, OS restore, OS reinstallation or contact MS support.