My laptop automatically shutdown when Kaspersky full scan run

[devajosh99]

My laptop dell latitude e5550 automatically shutdown whenever i run Kaspersky total security full scan . But when I run context scan it runs fine and laptop doesn't automatically shut down . Please help me . This happens everytime.

 

[nexon]

Hi,

In scan sections make you sure that you have set up correctly BEFORE scan...

 

[devajosh99]

It's already set to keep my laptop turn on . Please note the issue is that full scan never completes . Within 7 minutes of scan the laptop shuts itself down . Full scan never gets competed . Let me know if you want me to provide any log file or so on

[nexon]

Yea you can post log...

[devajosh99]

Can you please tell me steps to capture logs ?

[Flood and Flood's wife]

Hello @devajosh99,

Thank you for posting back!

Your system appears to have ongoing similar issues, for example: "windows hanged and close itself while KTS scan on external drive was in progress"

Also, you've wanted to do things that are not recommended: for example: "I have kts 2021 please confirm If I can install kts 2020 version instead." 

With this current issue:

• ?️Which version & patch(x) x = letter is installed, on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About?
• ?Logs can only be submitted/analysed by Kaspersky Technical Support, this type of data cannot be submitted to the Community.
• Do the following:

1. Restore KTS application to Default. 
2. Clear temp folders, follow: How to delete temporary files and folders. 
3. Shutdown the computer using Shutdown, not Restart, power on, login, start KTS, recheck: "My laptop automatically shutdown when Kaspersky full scan run "?
4. IF the issue persists, log a case with Kaspersky Technical Support; select either Chat or Email & fill in the Application malfunction, Other template; Support may require Traces, Logs & other data, they will guide you. 

When the Support team provide a solution, please share it with the Community? 

Thank you?

Flood?+?

Edited May 7, 2022 by Flood and Flood's wife

[devajosh99]

Thanks this worked and my full scan is finally completed 

[Flood and Flood's wife]

Hello @devajosh99, 

You're most welcome!

Excellent, well done?.

Thank you for taking the time to let us know the full scan issue is resolved?‍♂️

Flood?+?