my kid can use her computer over the timelimit

[Hocnv]

Hi support team,

I set up a rule to only allow my kid to use the computer 1.5 hours per day. But I she can use it in ~3.5 hours yesterday.

Please look at the attached screenshots for the detail and let me know what is wrong and how to fix it.

Regards

Hocnv

 

[Igor Kurzin]

Hi @Hocnv, 

Please collect special trace logs and send them to technical support for analysis via my.kaspersky.com.

Here is how to enable and collect the trace logs:

https://support.kaspersky.com/13191

• enable traces in the evening
• restart PC
• wait till the kid uses the PC over the limit the next day
• stop traces
• send the traces to Kaspersky technical support via https://my.kaspersky.com

Regards,

Igor