My downloads stop working when Kaspersky is on

[Itayle]

Hello ,

I'm using windows 11 with Kaspersky total security version: 21.3.10.391 (j)

When I try to download files over the browser larger than 1 or 2 GB, the download process reaches around 30% and suddenly stops

The problem happens in various browsers (IE, Edge , Chrome) and also when i'm trying to download games from my XBOX app account in my PC. The download start and after a while stopped completely. I am able to download files only when i'm disabling Kaspersky protection completely.

After reading several similar posts in this forum , I tried to uninstall Kaspersky and reinstall it. It didn't solve my problem.

Will be happy for your help

[Flood and Flood's wife]

Hello @Itayle, 

Welcome!

• Do downloads *under* 1 or 2 GB work? 
• When Kaspersky Total Security was uninstalled, was *only* License data saved, leaving all other check boxes blank? 
• There's a solution from @Igor Kurzin, it may help:

1. Make sure Windows Hidden files, is checked/ticked, refer: View hidden files and folders in Windows.
2. Open Kaspersky app, select Settings⚙, select General, uncheck Enable Self-Defense, select Save, select Yes - to confirm the action.
3. Exit Kaspersky app - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select Exit.
4. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete the contents = all files and folders.
5. Start Kaspersky app.
6. Enable Self-Defense.
7. Shutdown the computer, using Shutdown, not Restart, power on, login.
8. Re-check the issue?
9. ❌IF the issue persists, please log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts; on the support page, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. 

Please share the outcome with the Community, when it's available? 
Thank you?
Flood?+?

[Itayle]

Hello Flood and Flood's wife. 

Thank you very much for your detail help. I followed the exact steps that you described in your answer but unfortunately it didn't solve my issue. I opened a new ticket for the support.