my computer infected by new virus

[icq]

I got the latest version of Kapersky Internet Security and Windows Defender, but infected new virus, so what should I do right now?

[Friend]

Hello,icq , What kind of virus are you writing? Try a full computer scan with Kaspersky Internet Security https://support.kaspersky.com/14305#block1

[richbuff]

Also, in addition to the post located directly above this post, Settings > More Tools > Reports > Detailed Reports (upper-right) > Detected Objects (from the drop-down box in the upper-left). Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects.

[KarDip]

Hi, as well as all above posts. If all of the above fails please do this. You will need to create the GSI Log here. https://forum.kaspersky.com/index.php?/topic/915-how-to-help-us-help-you-with-a-log-of-your-system/ Then drop the zip in here. https://www.getsysteminfo.com/ Copy and paste the easy to read link and put it in your report. You can post it back here to please.

[huang1111]

用卡巴斯基应急磁盘为系统杀毒，看到你是中文版，就不开语音交流了

[Wesly.Zhang]

Hello @icq 

这个问题是您的 raid 磁盘阵列管理软件检测到您那块阵列当中的磁盘已经发生了故障，需要更换了，而不是什么病毒问题。请您及时更换那块损坏的硬盘后对阵列进行同步修复，然后继续正常使用。