Mobile app - App lock

[MrQ]

For some reason for the last couple of months when I apply App Lock on a few of my Android mobile apps the thumb print security that shows is actually behind the number keypad.  When I try using my thumbprint to open the app all I get is a zero.  Any way of changing the layers so the thumbprint is on top of the keypad?  Phone is a Samsung Note 10+ with all the latest Verizon updates.

[Flood and Flood's wife]

Hello @MrQ, 

Welcome!

1. Uninstall KIS
2. Shutdown, power OFF mobile.
3. Power ON mobile.
4. Download & install new KIS installer. 
5. Recheck the issue? 
6. If the issue persists, please log a request with Kaspersky support, select either Chat or Email, then select Application malfunction, Other template; support may request logs, traces, & other data, they will guide you.

• 💥 If selecting Chat option, we recommend you request a copy of the chat transcript, make sure you fill in your email address AFTER the chat is activated by the Chat agent & complete the Verify your email address email AFTER the chat completes.

Please share the outcome with the Community?

Thank you🙏

Flood🐳+🐋

[MrQ]

I did try this but no fix.  I suppose I should mention my wifes Samsung 21 Ultra does the same thing.

[Flood and Flood's wife]

I did try this but no fix. 

Hello @MrQ, 

Thank you for posting back & the information!

1. Does that mean you’ve already contacted support & they’re unable to assist? 

Please let us know? 

Thank you🙏

Flood🐳+🐋

[MrQ]

I just opened a ticket.  My guess is it is related to the Android 12 update.

[Flood and Flood's wife]

I just opened a ticket.  My guess is it is related to the Android 12 update.

Hello @MrQ, 

Thank you for posting back & the information👌 !

1. Please keep us posted with the outcome? 

Thank you🙏

Flood🐳+🐋

[MrQ]

I am told this is a known issue with no known fix at the time.

[Flood and Flood's wife]

I am told this is a known issue with no known fix at the time.

Hello @MrQ, 

Thank you for posting back & the information👌 !

• That’s disappointing!

Flood🐳+🐋