Missed Detection, no reply from OpenTip [merged]

[scafroglia93]

In the last period the samples I am analyzing are not detected by Kaspersky, this is a problem since I use this antivirus for the protection of my customers

1-

https://www.virustotal.com/gui/file/b6b40c2531e46b3b4aeb5870c8463cd35a1fbf03cfdbf57474e85dcef4a85498/detection
https://opentip.kaspersky.com/B6B40C2531E46B3B4AEB5870C8463CD35A1FBF03CFDBF57474E85DCEF4A85498/

(not detected)

 

2-

https://www.virustotal.com/gui/file/c534c3d1e4c6bcdc2735b215227745c8b003771f5393609b665783fa36592c12/detection

https://opentip.kaspersky.com/C534C3D1E4C6BCDC2735B215227745C8B003771F5393609B665783FA36592C12/

(not detected)

3-

https://www.virustotal.com/gui/file/3220cb12f4ab91098271b47cbf0142d7f332f88ee1a9b5627174ef5b32feb317/detection

https://opentip.kaspersky.com/3220CB12F4AB91098271B47CBF0142D7F332F88EE1A9B5627174EF5B32FEB317/

(not detect)

 I have already submitted the sample for further analysis several days ago without receiving a reply, in this case other antivirus solutions are more reactive with the analysis of any samples

 

[harlan4096]

Welcome to Kaspersky Community.

 

Which method are You using to send?

 

Try login in KOTIP  with Your “My Kaspersky” credentials, then submit the sample, when get the Clean verdict, then click over submit to reanalyze and type Your email account address.

 

I usually get replies in a few hours...

[scafroglia93]

I did the same thing but currently have no response

[scafroglia93]

The threats have not yet been detected and I have not received any response regarding my requests for analysisThat's not very good for a company that calls itself a leader in cybersecurity

[harlan4096]

Can You please send me via pm the links to download those threats?

[scafroglia93]

Hi, I cannot receive the response after requesting the analysis of the malicious sample through the opentip portal

[Flood and Flood's wife]

Hi, I cannot receive the response after requesting the analysis of the malicious sample through the opentip portal

Hello @scafroglia93, 

Welcome back!

1. Is this issue related to the topic Missed Detection, you discussed with Moderator @harlan4096?
2. Were you able to send him the data he requested? 
3. If you have a subscription license, log a case with Kaspersky Technical Support, fill in the template as in our image; zip the file, name the zip archive malware, or infected & protect the zip archive with a password, add the zip archive to the request; add the password to the request; in the problem description provide a detailed history. Support may request Logs & or other system data, they will guide you if necessary.

 

• After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in their MyKaspersky account.

Please share the outcome with the Community when it’s available? 

Thank you🙏

Flood🐳+🐋