Microsoft Store failing to load content, OneDrive and OneNote Failing to sync

[RMCholewa]

KAV 21.3.10.391 ( e )

Windows 10 20H2 190.42.1151 fully patched of of today

 

Hi there,

 

I just noticed an odd behavior in the last few days. Can't pinpoint the exact moment it started to happen, I guess that probably a couple of days ago.

 

When I try to open the Microsoft Store, it won’t load it's front page. OneDrive keeps eternally signing in and OneNote won't sync any notes.

 

When I disable Kaspersky Anti-virus, it works.

 

Any ideias or suggestions?

 

Thanks in advance!

[Berny]

@RMCholewa Hi,

? Can you please temporary disable the encrypted connection scan ?

[RMCholewa]

Thank you for the quick response! I thought of that too… no dice.

 

Also disabled TLS 2.0 blocking and EV certificates options. No connection from those apps, pausing Kaspersky, they come back to life.

[Berny]

@RMCholewa You are welcome.

Did you try to disable temporary the Web Antivirus option ?

[RMCholewa]

No luck...

[Berny]

@RMCholewa Next ….

1. Reset KAV settings to default ?
2. Reinstall KAV ?

[RMCholewa]

Thank you Berry, will do at the end of the day and will report back.

[RMCholewa]

Reinstall done without previous settings (KAV from scratch). Microsoft Store working, OneDrive and OneNote too. Before the reinstall, I've noticed that Spotify wasn't working too. Now everything is fine.

 

TBH I feel a bit awkward by not detecting the root cause. Of course I will tweak it again until I break it :D