Marks and Spencer bank block access to their site because I use Kaspersky

[Allan A]

I'm using Kaspersky Premium version 21.20.8.1505 on a Windows 10 PC and on an Android 12 phone. I use the Marks and Spencer (a well known British retailer with it's own bank) app to access my M&S credit card. Since the US Government's ban on the use of Kaspersky, Google has removed Kaspersky from its Play Store. I now get a message from M&S whenever I try to open the M&S app telling me I cannot access the app because I have an application (Kaspersky) on my phone which has not come from an official app store. To get round this the message suggests I delete Kaspersky and reload it from an official app store, which is, of course, impossible. I cannot be the only person to come across this - any suggestions?

[Flood and Flood's wife]

6 minutes ago, Allan A said:

I'm using Kaspersky Premium version 21.20.8.1505 on a Windows 10 PC and on an Android 12 phone. I use the Marks and Spencer (a well known British retailer with it's own bank) app to access my M&S credit card. Since the US Government's ban on the use of Kaspersky, Google has removed Kaspersky from its Play Store. I now get a message from M&S whenever I try to open the M&S app telling me I cannot access the app because I have an application (Kaspersky) on my phone which has not come from an official app store. To get round this the message suggests I delete Kaspersky and reload it from an official app store, which is, of course, impossible. I cannot be the only person to come across this - any suggestions?

Hello @Allan A, 

Welcome!

(For Android) -> Kaspersky is available in alternative stores: Samsung, Huawei, Vivo & via APK - please read: How to download Kaspersky apps on Android and iOS. 

*However*, reading thru the information provided, we'd also recommend contacting M&S & explaining to them (you) are using an authorised Kaspersky app, from a *different* source - M&S may need to change something on their side?  

IF the issues persist please post back? 

Thank you?
Flood?+?

Edited February 18 by Flood and Flood's wife
(For Android)

[southernman]

I've just this week had a similar issue. I switched phones and reloaded ALL my apps to my new phone from Samsung Cloud, as I've done for the past three phones. Kaspersky is the only app that M&S have flagged. They've suggested I uninstall and reload from either Google Play or Galaxy Store. I can't get to speak with anybody in M&S who understands technology. I won't comply with their suggestion. I'll close my M&S account. I've had no issues with other banks.

[southernman]

32 minutes ago, southernman said:

I've just this week had a similar issue. I switched phones and reloaded ALL my apps to my new phone from Samsung Cloud, as I've done for the past three phones. Kaspersky is the only app that M&S have flagged. They've suggested I uninstall and reload from either Google Play or Galaxy Store. I can't get to speak with anybody in M&S who understands technology. I won't comply with their suggestion. I'll close my M&S account. I've had no issues with other banks.

Poor wording: all my Samsung apps + Kaspersky were reloaded from Samsung Cloud. Others were reloaded via Google.