Marks and Spencer bank block access to their site because I use Kaspersky

[Allan A]

I'm using Kaspersky Premium version 21.20.8.1505 on a Windows 10 PC and on an Android 12 phone. I use the Marks and Spencer (a well known British retailer with it's own bank) app to access my M&S credit card. Since the US Government's ban on the use of Kaspersky, Google has removed Kaspersky from its Play Store. I now get a message from M&S whenever I try to open the M&S app telling me I cannot access the app because I have an application (Kaspersky) on my phone which has not come from an official app store. To get round this the message suggests I delete Kaspersky and reload it from an official app store, which is, of course, impossible. I cannot be the only person to come across this - any suggestions?

[Flood and Flood's wife]

6 minutes ago, Allan A said:

I'm using Kaspersky Premium version 21.20.8.1505 on a Windows 10 PC and on an Android 12 phone. I use the Marks and Spencer (a well known British retailer with it's own bank) app to access my M&S credit card. Since the US Government's ban on the use of Kaspersky, Google has removed Kaspersky from its Play Store. I now get a message from M&S whenever I try to open the M&S app telling me I cannot access the app because I have an application (Kaspersky) on my phone which has not come from an official app store. To get round this the message suggests I delete Kaspersky and reload it from an official app store, which is, of course, impossible. I cannot be the only person to come across this - any suggestions?

Hello @Allan A, 

Welcome!

(For Android) -> Kaspersky is available in alternative stores: Samsung, Huawei, Vivo & via APK - please read: How to download Kaspersky apps on Android and iOS. 

*However*, reading thru the information provided, we'd also recommend contacting M&S & explaining to them (you) are using an authorised Kaspersky app, from a *different* source - M&S may need to change something on their side?  

IF the issues persist please post back? 

Thank you🙏
Flood🐳+🐋

Edited Tuesday at 10:26 PM by Flood and Flood's wife
(For Android)