Managing multiple licenses is becoming a nightmare - Send new subscription not working

[frustratedkaspersky]

HI All.

Hoping this will be better than calling the AI agents in the phillipines who just say scripts and can't think about anything unless there is a script for it

I've got multiple licenses on my account, and when the license expires, or coming up for renweal, i try to send a subscription to it, and do you think it ever works - even waiting days after you do that - of course not. Not at all. They just like buttons that dont' do anything.

I look up the device, and see send subscription - I click send another subscription - it shows that it was sent (Even if I wait 24 hours nothing happens)

I then try to do it differently, and instead of going through the device and send the subscription, I select the subscriptions tab, and send to device, thinking that it's going to be different when I do that - but No - the same thing happens, it just doesn't apply to the account.

The only way around this is to remote in the computer, remove the license, and then select another license, manually each time, which is annoying to have to do on heaps of computers.

 

Does anyone have a better way to do this?

 

Also - When I add to the account, I'm having to manually change the device name in the kaspersky account each time I do it.  Why can't this be synced between the computer and the account otherwise, if you don't label it after adding it you'll have no idea what it is at a later stage.

Thanks everyone.

Edited January 23 by Caos
Deleted license key in screenshoot

[Flood and Flood's wife]

11 hours ago, frustratedkaspersky said:

1. Hoping this will be better than calling the AI agents in the Philippines who just say scripts and can't think about anything unless there is a script for it

I've got multiple licenses on my account, and when the license expires, or coming up for renewal, i try to send a subscription to it, and do you think it ever works - even waiting days after you do that - of course not. Not at all. They just like buttons that don't' do anything.

I look up the device, and see send subscription - I click send another subscription - it shows that it was sent (Even if I wait 24 hours nothing happens)I then try to do it differently, and instead of going through the device and send the subscription, I select the subscriptions tab, and send to device, thinking that it's going to be different when I do that - but No - the same thing happens, it just doesn't apply to the account. The only way around this is to remote in the computer, remove the license, and then select another license, manually each time, which is annoying to have to do on heaps of computers.

2. Does anyone have a better way to do this?

3. Also - When I add to the account, I'm having to manually change the device name in the Kaspersky account each time I do it.  Why can't this be synced between the computer and the account otherwise, if you don't label it after adding it you'll have no idea what it is at a later stage.

 

Hello @frustratedkaspersky, 

Welcome back!

1. We're not exactly sure what's meant by 'AI agents'? All the Kaspersky Customer Service agents/Kaspersky Technical Support we've ever engaged with are actual *real* people; not robots; do you mean (you're) selecting the AI-Bot-Assistant? DON'T; if (you) are engaging with *actual* real support agents & (you) feel (you're) not being supported - tell them & keep telling them until (you) get proper support OR put that in writing in the Incident that's been logged for the issue & ask for it to be escalated. *For the issues (you're) describing Kaspersky Customer Service / Kaspersky Technical Support *are* the teams best placed to assist (you) - they can analyse all elements pertaining to the problems - that cannot be done in the Community.*
2. We're *not* fobbing (you) off, there's documentation specific to the topic:  Managing subscriptions, in particular: How to send your subscription to a connected device, that has detailed information: Sending a subscription may not be available. *And* go back to support & tell them you need help*. 
3. Sadly, this is a known issue, it's by design - there's nothing automated about this process, it would be wonderful if there was; it's manual, it's laborious, it's been complained about on many occasions.  

Thank you🙏
Flood🐳+🐋

Edited January 23 by Flood and Flood's wife
pn 2.

[frustratedkaspersky]

12 hours ago, Flood and Flood's wife said:

Hello @frustratedkaspersky, 

Welcome back!

1. We're not exactly sure what's meant by 'AI agents'? All the Kaspersky Customer Service agents/Kaspersky Technical Support we've ever engaged with are actual *real* people; not robots; do you mean (you're) selecting the AI-Bot-Assistant? DON'T; if (you) are engaging with *actual* real support agents & (you) feel (you're) not being supported - tell them & keep telling them until (you) get proper support OR put that in writing in the Incident that's been logged for the issue & ask for it to be escalated. *For the issues (you're) describing Kaspersky Customer Service / Kaspersky Technical Support *are* the teams best placed to assist (you) - they can analyse all elements pertaining to the problems - that cannot be done in the Community.*
2. We're *not* fobbing (you) off, there's documentation specific to the topic:  Managing subscriptions, in particular: How to send your subscription to a connected device, that has detailed information: Sending a subscription may not be available. *And* go back to support & tell them you need help*. 
3. Sadly, this is a known issue, it's by design - there's nothing automated about this process, it would be wonderful if there was; it's manual, it's laborious, it's been complained about on many occasions.  

Thank you🙏
Flood🐳+🐋

Hey Flood

Thank you for your response.  Are you a staff member or just a community member.

This is the second time that you've responded and are fantastic.

When I mention AI bots - I mean the people in the phillipines.  I dont care where someone is from, however consistently when i speak to overseas call centres, they just don't know anything about the product, or they are robotic in nature, if there screen says your screen is blue and your saying its yellow, they won't believe you

I loathe these call centres.

But if your a community member helping out like this, i really think that someone like you should be paid or recognised.  Unfortunately big companies make more profits, and all your doing, is making the company more profits by volunteering your work, so I just wanted to say thank you for helping me out on these two occasions and i also think you did several months ago again as well

 

THANK YOU