Managed devices error

[Ennova Research]

Hi,

 

we are testing the kaspersky security center cloud console, we have installed some agents on some devices. We see that Network agent is installed, Network Agent is running but we see that status and real time protection are in error. But not for one device and we have done the same tasks.
Is not so clear the docs and ui if it is running and working.

a Screenshot of the situation
 

 

[DMorg24]

Hello Ennova Research.

 

The network agent is simply a communication application. It’s function is to communicate the status of the device back to the Security Center Cloud Console. 

 

The error you are seeing with real-time protection is caused by the “Security application is not installed.” message in the status description. You must also install the Endpoint Security application to the devices which is the security application. Once it’s installed, make sure to add a license or activation code to enable protection and run a database update. Then protection will be enabled on the device and these errors should be cleared up.