Mail certificate unable to get it

[bomsi]

I added a mail certificate for a user on android. I go to settings, additional, get certificate and type his username and password. I then get an error:

“Ended with an error, failed to process Administration Console Commands. Unable to receive or send data dring synchronization.”

 

I’ve delete the device from the server, and the certificates. 

I still get the same error.

I’m trying to get the user to the point where i just enter their domain username and password instead of going to the mail settings and specifying the exchange info.

[bomsi]

I was able to get the certificate. It says that it has been applied from kaspersky. However, if i try to get it from kaspersky on android i get the same error.

 

If i try to add exchange through gmail and i browse for a certificate to use instead of authentication it doesn’t let me.

[Nikolay Arinchev]

Hi,

Could you please clarify what version of what Kaspersky product do you use?

 

[bomsi]

Kaspersky Security Center 11.

Using Kaspersky for Android Sp4 10.8.1.16 and tried with

Kaspersky for Android 10.8.0.81

 

Is it possible to do this so we issue a mail certificate and we just load it up without needing user’s info ? We have to constantly ask users to come in and type their log in credentials and configure the exchange server information every time we hand out a phone.

[bomsi]

It’s been a month, is there no one there that knows how to resolve this issue ?

[bomsi]

Hi,

Could you please clarify what version of what Kaspersky product do you use?

 

Can you please check ? I’ve been waiting for a month now..