MacOS Premium Kid Safe Blocks Discord and AppStore

[usererd]

Hello,

Title says it all, i've installed premium with kid safe.

Right now i can not connect Discord and AppStore on my mac mini with latest os.

I can connect when i disable filters from network screen and disable kaspersky completely.

Nothing blocked on kid screen.

Can anyone provide support ?

[usererd]

Status update i can only connect these apps if i disable kaspersky and filters completely.

 

[MimiMiller]

Thank very much. I like the information you share.

[Flood and Flood's wife]

On 6/13/2024 at 4:08 AM, usererd said:

• Title says it all  -> macOS Premium Kid Safe Blocks Discord and AppStore.
• I've installed premium with kid safe.
• Right now i cannot connect Discord and AppStore on my mac mini with latest os.
• I can connect when i disable filters from network screen and disable Kaspersky completely.
• (a) Status update i can only connect these apps if i disable Kaspersky and filters completely.
• Nothing blocked on kid screen.

Can anyone provide support ?
 

Hello @usererd, 

Welcome back!

Read before you create a new topic! by Danila T.

1. macOS version, read: macOS version?    
2. KSK version, read: KSK version installed on device?
3. Kaspersky Premium version, read: Kaspersky version
4. Which Network *filters* are being disabled - post a full-screen screen-print? (Hide any personal information before posting)
5. Which Kaspersky software is being disabled completely - Kaspersky Premium OR Kaspersky Safe Kids? 
6. Is the mac-mini (your) computer (with) KSK parent profile OR (your) child's computer? 

Thank you🙏
Flood🐳+🐋

Edited July 6, 2024 by Flood and Flood's wife
numbering

[usererd]

Thank you for you reply.

Let me provide the details;

1. Sonoma 14.5
2. 1.9.0.77
3. 24.0.0.135c.d
4. All filter are deleted to be able to access app store, discord.
5. Kaspersky premium
6. We have seperate accounts on mac mini. Btw the computer used by my child all of the time.

[usererd]

Status update problem still exist. I can connect when i disable kaspersky filter. But when i restart its enabled again so problem reappear

[Flood and Flood's wife]

37 minutes ago, usererd said:

Status update problem still exist. I can connect when i disable Kaspersky filter. But when i restart its enabled again so problem reappear

Hello @usererd, 

Thank you for the update!

Some of the provided information does not make sense. 

Please contact Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - on the support page, select either Chat or Email, then fill in the template as shown; please include a *detailed history*. Support may request logs, traces & other data, they will guide you: 

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋

[usererd]

Status update; provided instrutions are not applicable for macos. So i am waiting for new instructions.

I can only access app after disabling security and removing filters.

Btw. most of the time app is not accessible eventhough i can access web app of discord.