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Mac KIS and Big Sur BETA (Mac OS 11) support. [merged]

Sectre

By Sectre
in Kaspersky Internet Security

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Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

Hide behind your contract… etc, etc. Mac Big Sur is an operating system and you should be also testing.

Hello @ahoodnick, 

  • Kindly remember the Community is made up of users of Kaspersky software (like you), all who give their time freely, to help other Community members (like you). There's a small team of Kaspersky employees - all of whom are clearly identifiable, bc, their profile shows "Kaspersky Lab Employee". For the most part, & from our observations, the willing helpers engage in providing technical analysis to address technical issues.
  • As you have a Kaspersky software subscription, log a case with Kaspersky Technical Support, follow the Feedback, I have a complaint template, (for Mac System info select the most recent version available):

 

 

  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.

Kindly share the outcome with the Community when it’s available? 

Thank you🙏

Flood🐳

Rabbit

Rabbit

Posted
Posted

All things I did already. The installation doesnt start. The program cant getting open. Error -1. 

very disapointing. 

Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

Hello @Rabbit, 

Welcome back!

If per chance you’ve not logged a case with the expert Kaspersky Technical Team, please do so, fill in the template as in our image, for Operating system, select Catalina, atm BIG Sur template is not available

Include a detailed history, images, Traces & System Logs 

 

 

  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.

Kindly share the outcome with the Community when it’s available? 

Thank you🙏

Flood🐳

Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

Hello @Sectre, @GazzaPro, @ralvarezmart, @stephan1827, @Orange Group Tech, @ahoodnick, @Rabbit, 

Despite the fact Kaspersky have published  KIS21 macOS 11.0 Big Sur is now supported, according to @Igor Kurzin, that does NOT mean BIG SUR is actually supported, simply because BIG SUR has still not been commercially released. 

Go figure. 

Don’t bother trying to make your BIG SUR systems work with KIS21. 

We’d like to say the next time the documentation say’s  KIS21 macOS 11.0 Big Sur is now supported it will mean BIG SUR is NOW supported, however, based on the above, we’re not at all confident that we can rely on the official documentation. 

Reference topic: Kaspersky Internet Security for Mac, Important, link resolves to PNF, 404

Thank you🙏

Flood🐳

Rabbit

Rabbit

Posted
Posted

Hello I opened a case already this Morning. 
 

Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

Hello @Rabbit, 

That’s good, thank you for being proactive👌

Don’t be surprised if Kaspersky Technical Support tell you the reason for “The installation doesn't start. The program can’t open. Error -1” issue, is because Kaspersky does not support operating systems that have not been commercially released, despite the fact they’ve published official help documentation stating KIS21 macOS 11.0 Big Sur is now supported. 

Maybe, when Kaspersky actually does support BIG SUR they will update this topic🤔

Thank you🙏

Flood🐳

Igor Kurzin

Igor Kurzin

Posted
Posted

Hi all, 

The Kaspersky product supports Big Sur, but the issues on Big Sur are not supported until the os is officially released.

If you install a preview version of Big Sur os, Kaspersky product 2021 is expected to work on this os. 

Regards,

Igor

 

Rabbit

Rabbit

Posted
Posted

The problem is that I can't install because there came an error.

Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

Hello @Rabbit, 
Yes, we understand, BUT, according to the advice from Kaspersky @Igor Kurzin , BIG SUR is NOT supported, irrespective of what Kaspersky’s OFFICIAL HELP documentation states; so trying to install is pointless. 

We’re hoping when Kaspersky officially begin supporting BIG SUR they’ll tell all of us & we’re sure we’ll believe them, because they said so and because we can rely on what they document. 

Thank you🙏

Flood🐳

Igor Kurzin

Igor Kurzin

Posted
Posted

Flood, stop making confusion, please. 
Kaspersky Internet Security for Mac version 21 supports the new macOS 11.0 Big Sur. 

Rabbit

Rabbit

Posted
Posted

So with this Version the installation should  also work with Big Sur or not? At the moment I can not use and install Kaspersky with my Mac. 

Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

With respect @Igor Kurzin,

The source of confusion is Kaspersky’s official help documentation. 

Please respond to @Rabbit’s query, bc, we cannot assist the Ops, based on Kaspersky’s official help documentation. 

Thank you🙏

Flood🐳

ralvarezmart

ralvarezmart

Posted
Posted

Hello again .

i”m unable also to install KIS 2021 into the latest public beta version of MacOS Big Sur . Exactly the same  error as the one described by @Rabbit . 
 

Unless Kaspersky support team could provide us with another installation method or a version which actually works .

Look forward for any news .

Best regards everyone !

Guest

Guest

Posted
Posted

Too late from my point of view.  Dumped KIS and moved to another AV.  All Big Sur issues sorted within the hour by their tech support.

Igor Kurzin

Igor Kurzin

Posted
Posted

Hello, I tried to install KIS 2021 into my MacBook Pro running MacOS BigSur public beta recently released ( Aug 2020 ) and when trying to run the installer, an error shows telling that the Kaspersky installer could not be opened ( -1 error code ). Is there any alternative to run this installer instead of double clicking the file ? Thank you.

 

Hi @ralvarezmart and all, 

This issue will be fixed with patch “a” which is expected by the end of September. 

Regards,

Igor

Irminsul

Irminsul

Posted
Posted

Hello @Sectre, @GazzaPro, @ralvarezmart, @stephan1827, @Orange Group Tech, @ahoodnick, @Rabbit, 

If your systems have any compatibility problems, carefully follow all steps in What to do if Kaspersky Internet Security for Mac functions incorrectly

Thank you🙏

Flood🐳

Hello @Sectre, @GazzaPro, @ralvarezmart, @stephan1827, @Orange Group Tech, @ahoodnick, @Rabbit, 

If your systems have any compatibility problems, carefully follow all steps in What to do if Kaspersky Internet Security for Mac functions incorrectly

Thank you🙏

Flood🐳

 

“According to Kaspersky, macOS 11.0 Big Sur is now supported.”

 

…there is nothing mentioned about a support of macOS 11 & a trial proved, it still doesn’t work 

Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

Hello @Irminsul,

Welcome!

It appears as if Kaspersky have “republished✏ ” the document. 

When BIG SUR is commercially released, we all hope Kaspersky’s software will be compatible. 

Thank you🙏

Flood🐳

Guest #4466

Guest #4466

Posted
Posted

Why is there never a beta version for Mac? It only exists for Windows every time. Including Mac would improve stability for the release version.

 

Stephan

  • 1 month later...
Guest
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