Mac, Kaspersky is blocking shopee website chat feature - how to unlock?

[jyu_bonk]

Hi,

 

I have a MacBook 2020 with kaspersky installed

 

If I turn on kaspersky - my online shopping website from www-shopee-com unable to use the webchat features on any browser (Safari/Chrome) - it will shows “Failed to load messages”

 

This what happen if I turn kaspersky on.

 

This what it suppose to look like if I turn off kaspersky.

Looks like kaspersky is blocking the webchat on the website. I want to use kaspersky with this website chat feature.

Any idea what should I do?

 

PS: Moderator Edited live URL to<> www-shopee-com

[KarDip]

Example Only Or Simpler

Try this just add URL to Exclude

Maybe try exit Kaspersky

Or look here.<>https://support.kaspersky.com/KIS4Mac/21.1/en-US/166599.htm

Thank you

[Danila T.]

Hello,

 

Please contact with support team: https://support.kaspersky.com/b2c/

[alicewon]

Hello,

 

Please contact with support team: https://support.kaspersky.com/b2c/

 

@jyu_bonk  This doesn’t sound good, please contact Kaspersky Technical Support.