Lost admin rights due to KIS

[drogon]

There was this option in KIS to fix a weak settings. I didn’t think much and did it. Now, every time I try to move files from Program Files and opening some apps, Windows asks me admin permission before proceeding. 

Here’s an example:

I don’t remember what exact “weak settings” it was that I haphazardly clicked.

My account is admin and I have checked to make sure of that. I have UAC disabled.

 

Edit: I do not have to enter my password everytime. It’s only this pesky step that bothers me.

[Flood and Flood's wife]

Hello @drogon, 

Welcome back!

1. Which product is installed: Basic, Standard, Plus, Premium or KIS, refer: Read before you create a new topic!
2. If it’s MR5, open the gui, select Settings ⚙, select Performance, select PC resource consumption, uncheck Scan for weak operating system settings 

   

   Warning → in our image, the option is still checked!!

• Another tip, if something is not working, or if something is causing a problem directly related to the Kaspersky software, is to restore the settings to Default.

Please let us know the outcome? 

Thank you🙏

Flood🐳+🐋

[drogon]

Hi. @Flood and Flood's wife 

It’s KIS MR5. The issue isn’t the Scan for weak OS settings or any other KIS settings..  After I did a scan through Scan for weak OS settings, it listed a weak setting. I don’t recall what it was. I proceeded with clicking the FIX button. Then after a restart, I started getting that issue I mentioned in the original post.

The fix removed FULL admin rights and now Windows asks me (see the attached image in my original post) permission whenever I need to handle sensitive files and folders (program files and some exe.

Maybe a Kaspersky dev may help. They may know what weak OS setting it might have been. Knowing this, I can perhaps reverse it. Otherwise, none of the things worked.

[Flood and Flood's wife]

Hi. @Flood and Flood's wife 

It’s KIS MR5.

Hello @drogon, 

Thank you for posting back & the information👌

• 💥 Kaspersky does not have a KIS MR5, Kaspersky have just released MR5: Basic, Standard, Plus & Premium. 
• MR3 & earlier, are: KAV, KIS, KTS & KSC, refer: Kaspersky Internet Security release notes

1. Please do the following, on the Windows taskbar, or hidden icons, rightclick the Kaspersky icon, select About → post back the full version name, number & patch(x), x=letter please? 

Thank you🙏

Flood🐳+🐋

[drogon]

@Flood and Flood's wife 

 

NOW I understand why there was confusion. I am so used to calling it KIS that I didn’t think before posting.

Yes, it’s Kaspersky Standard 21.5.11.384 with patch a.

I am sincerely sorry for this misunderstanding!!!

[Flood and Flood's wife]

Hello @drogon, 

Thank you for posting back & the information, no apology needed, it’s easy to get confused🙂

That’s a relief, because, in KIS, there’s no Scan for weak OS settings. 

Let’s move forward. 

The starting point actually is Scan for weak OS settings, that’s where the app, “listed a weak setting”, that’s where you selected “Fix”  & we do understand, the fix removed full admin rights and now Windows asks you permission whenever you need to handle sensitive files and folders, program files and some exe.

According to the documentation: in the Weak Settings Scan window, you can perform the following actions, the one we’d like you to select is: 

• Cancel: Restore previously fixed weak settings of the operating system to their original state.

Have you run the Cancel command? 

IF “no”, please do so & let us know the result please, you may need to do a full Shutdown, power off & Restart, login, recheck? 

Thank you🙏

Flood🐳+🐋

[drogon]

@Flood and Flood's wife 

There’s not Cancel option in the window.

I believe that I may have used kavremover in between sessions, thus why the window doesn’t show anything. I don’t remember. It might just be the app that didn’t record the “fixed” weaknesses.

 

In the end I am stuck with this despite long hours spent on research and fiddling with Group Policy on Windows.

[Flood and Flood's wife]

Hello @drogon, 

Thank you for the update, and more of the history, you need to log a request with Kaspersky Support, on the support page select either Chat or Email, fill in Application malfunction, other template; give support a detailed history, include screen print(s) & the error messages; support may request: logs, traces  & other data, they will guide you. 

• If selecting Chat option, we recommend you request a copy of the chat transcript, make sure you fill in your email address AFTER the chat is activated by the Chat agent & complete the Verify your email address email AFTER the chat completes.
• When it’s available, please share the outcome with the Community? 

Thank you🙏

Flood🐳+🐋

[drogon]

@Flood and Flood's wife

 

THANKS for this information. I’ll try contacting Support directly.

Again, thank you for all the help!

I’ll report back with the outcome.