Login to my.kaspersky.com nicht möglich

[Andre]

Hello, I use SafeKids and renewed my license just 1 week ago. During this I changed my password for my.kaspersky.com. Today I tried to login on my PC and got the message that the login is not possible and I should try again later. Email and password are correct (checked multiple times) and the access with the android app is still possible. Therefore, I wonder if there is a technical problem with the website login? Regards André (Edit: Changed language to english)

[Flood and Flood's wife]

Hello Andre, Welcome! I can see you successfully changed your password for your MyKaspersky account https://my.kaspersky.com/, the web portal, where KSK is managed, and using the android you can access KSK. Just so we're very clear please:

1. Is it the PC (Windows ?) that you cannot log in too?

or

1. (KSK) on the PC?

1. If it's the KSK application on the PC, have you uninstalled KSK & reinstalled?
2. There's a Kaspersky password reset tool, KLPAR, for Kaspersky software, BUT, it does not mention KSK

https://support.kaspersky.com/common/settings/14674.

1. There's also KAVREMOVER, this tool does remove KSK

https://support.kaspersky.com/common/uninstall/1464#block3 As with any software removal, reset, re-install, it's critical to REBOOT between each sequence, so, after removal, before reinstall, after reinstall, & so on. For both KLPAR & KAVREMOVER it's critical to follow the directions and, if you can access the device, create a system image and restore point before using any tools, making any changes. Please let us know? Thanks.

[kato]

Hello!

 

Ive same problem, cant login in my kasperksy, testet with new installed win 10 without any third part software. Live Chat no connection… Kaspersky contaminated?

[Flood and Flood's wife]

Hello @kato,

Welcome!

Please tell me:

1. Win10 version & build? 

1. Which Kaspersky software is installed on the W10 device: name, version and patch? 

Are there 2 issues:

1 Unable to login into MyKaspersky account?

2 Unable to login to Kaspersky LiveChat ?

3 Are you unable to login to Kaspersky LiveChat, irrespective of browser used? 

4 Are there any errors for either 1  & or  2, if “yes”, may I have images please? 

5 On the Support for Home Products page, after selecting your Country, GENERAL PRODUCT USE, CHAT WITH AN EXPERT

• what happens? 
• Has Kaspersky LiveChat been available & used previously? 

Please let me know?

Thank you🙏

Flood🐳