charles antony Posted July 31 Share Posted July 31 my Lenovo Tab M10 Fhd 3Rd Gen is booting in safe mode. I tried to boot my samsung A13 in to safe mode , safe kids prevented it. So i guess you can do some thing about it. I booted in to safe mode by pressing the power off icon on the screen ( not the side button) then it asks if i want to boot in to safe mode, i agree , then it reboots in to safe mode. I am attaching some screen shots. I am using paid version but it is registered using my wife email id. Let me know if you need anything. Safe kids has been very helpful, i hope you solve the problem sooner Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted August 1 Share Posted August 1 9 hours ago, charles antony said: my Lenovo Tab M10 Fhd 3Rd Gen is booting in safe mode. I tried to boot my Samsung A13 in to safe mode, safe kids prevented it. So i guess you can do some thing about it. I booted in to safe mode by pressing the power off icon on the screen (not the side button) then it asks if i want to boot in to safe mode, i agree, then it reboots in to safe mode. I am attaching some screen shots. I am using paid version but it is registered using my wife email id. Let me know if you need anything. Safe kids has been very helpful, i hope you solve the problem sooner Hello @charles antony Welcome! On the *first* / 1. attempt (When KSK blocked SM) -> what actions/steps were taken? AFTER KSK prevented SM & *before* pressing the power OFF icon (on the screen) - what actions/steps were taken? Thank you🙏 Flood🐳+🐋 Link to comment Share on other sites More sharing options...
charles antony Posted August 1 Author Share Posted August 1 Sorry I think my message is confusing in a way, I have one samsung phone and one lenova tab both having KSK. In samsung phone model A13 safe kids is working fine (can't boot in to safe mode, If I try KSK app pops up asking password). But in lenova tab it's booting in to safe mode. Found my kid using phone in safe mode. I didn't do anything in samsung phone, just installed KSK in normal way.i have described how I booted in to lenova tab safe mode in my first message. 1 Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted August 1 Share Posted August 1 (edited) 54 minutes ago, charles antony said: Sorry I think my message is confusing in a way, I have one Samsung phone and one Lenovo tab both having KSK. In Samsung phone model A13 safe kids is working fine (can't boot in to safe mode, If I try KSK app pops up asking password). But in Lenovo tab it's booting in to safe mode. Found my kid using phone in safe mode. I didn't do anything in Samsung phone, just installed KSK in normal way. I have described how I booted in to Lenovo tab safe mode in my first message. Hello @charles antony, Than you for posting back & clarifying! So, is *all* of this statement correct -> there is one child, with one KSK profile & two devices, KSK blocks SM on the Samsung, KSK does not block SM on the Lenovo? What year of birth is configured for (your) child please? From the Lenovo -> post a full screen-screenprint of the About tablet screen, making sure to show the Android version & build? From the Lenovo, post a full screen-screenprint of the the KSK version? In the MyKaspersky PARENT account, for the Lenovo, App Monitoring tab, are there any apps showing Power & OR related to Power? In the MyKaspersky PARENT account, for the Lenovo, App Monitoring tab is Age restrictions based on public age-appropriate ratings ON or OFF. In the MyKaspersky PARENT account, for the Lenovo, App Monitoring tab, how are the following configured: Settings Other Unknown Please post back? Thank you🙏 Flood🐳+🐋 Edited August 1 by Flood and Flood's wife Added yr of birth & Age res. Link to comment Share on other sites More sharing options...
charles antony Posted August 1 Author Share Posted August 1 1. Yes, ONE CHILD ONE PROFILE TWO DEVICES. KSK blocks SM on samsung phone. NOT BLOCK ON LENOVA 2.Year of birth was 2004, Now i updated it to 2014. 3. Attached 4. Attached 5. There are no apps showing POWER OR POWER RELATED. 6. Age restrictions setting was off i already turned it ON. 7. SETTINGS, OTHER , UNKNOWN all in forbidden. 1 Link to comment Share on other sites More sharing options...
charles antony Posted August 1 Author Share Posted August 1 FYI ,The problem still exists 1 Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted August 1 Share Posted August 1 1 hour ago, charles antony said: Yes, ONE CHILD ONE PROFILE TWO DEVICES. KSK blocks SM on Samsung phone. NOT BLOCK ON LENOVA Year of birth was 2004, Now i updated it to 2014. Attached Attached There are no apps showing POWER OR POWER RELATED. Age restrictions setting was off I already turned it ON. 7. SETTINGS, OTHER , UNKNOWN all in forbidden. 28 minutes ago, charles antony said: FYI ,The problem still exists Hello @charles antony, Thank you for the information! When the About tablet screen was accessed, what steps were taken - please detail each step? Thank you🙏 Flood🐳+🐋 Link to comment Share on other sites More sharing options...
charles antony Posted August 1 Author Share Posted August 1 SETTINGS>in the bottom SYSTEM>ABOUT PHONE Apologies earlier I didn't post full ABOUT PHONE screen print. I am attaching now. Pls let me know if you need anything more 1 Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted August 1 Share Posted August 1 9 minutes ago, charles antony said: SETTINGS>in the bottom SYSTEM>ABOUT PHONE Hello @charles antony, Thank you for the information! And accessing Settings was done without KSK 'objecting'? Please confirm? Thank you🙏 Flood🐳+🐋 Link to comment Share on other sites More sharing options...
charles antony Posted August 1 Author Share Posted August 1 Earlier I had safe kids turned off. I turned on safe kids, then clicked settings icon, safe kids ASK FOR PERMISSION page open up. Safe kids did object accessing settings. Thanks 1 Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted August 1 Share Posted August 1 37 minutes ago, charles antony said: Earlier I had safe kids turned off. I turned on safe kids, then clicked settings icon, safe kids ASK FOR PERMISSION page open up. Safe kids did object accessing settings. Thanks Hello @charles antony, Thank you for the information! & *now*, how is Settings configured please? Thank you🙏 Flood🐳+🐋 Link to comment Share on other sites More sharing options...
charles antony Posted August 2 Author Share Posted August 2 Now Settings is forbidden. Still booting in safe mode 1 Link to comment Share on other sites More sharing options...
Flood and Flood's wife Posted August 2 Share Posted August 2 53 minutes ago, charles antony said: Now Settings is forbidden. Still booting in safe mode Thank you for the information! *Please note - any action taken in Settings - requires Parental authorization, it's important to re-apply the Forbidden status to Settings - *each* time & *whenever* (your) child has the tablet* Has (Google) Family Link been configured? In Lenovo, Settings - have any Digital wellbeing & parental controls, been configured? According to the images, the Lenovo has a total of 4gb of RAM, how much of this has been used = x%? According to the images, the Battery is at 1%, KSK can be overridden if the Battery is less than 15%, please fix. Has KSK been locked in device memory? IF 'no' please make sure it is, do the following: Open Task Manager - until a list of all running apps appears. Find KSK. Tap the lock icon next to the app's name. The Lock🔒icon indicates that the app is locked in memory. Thank you🙏 Flood🐳+🐋 Link to comment Share on other sites More sharing options...
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