Laptop's Built in Keyboard and Mouse is not working after FDE

[Shrikanth]

Hello Team, We’ve installed our standard image with Win10 1903 and KES 10.3.3.275/11.0.1.90/11.1.1.126 on new Lenovo T490 and X390 laptops, then started encryption. Once SSD was encrypted, I restarted the laptops and noticed that built-in keyboard is not working,we can’t type anything, only touchpad is working. Connected external USB keyboard is working fine. I don’t see any problems in BIOS or Lenovo Diagnostic, it’s fine even in Windows after KES authorization. All OS updates are installed. Tested KAV Versions : 10.3.3.275/11.0.1.90/11.1.1.126 OS : Win10 64 bit 1903 Laptop Model: Lenovo T490 and X390

[Dmitry Parshutin]

Hello Team, We’ve installed our standard image with Win10 1903 and KES 10.3.3.275/11.0.1.90/11.1.1.126 on new Lenovo T490 and X390 laptops, then started encryption. Once SSD was encrypted, I restarted the laptops and noticed that built-in keyboard is not working,we can’t type anything, only touchpad is working. Connected external USB keyboard is working fine. I don’t see any problems in BIOS or Lenovo Diagnostic, it’s fine even in Windows after KES authorization. All OS updates are installed. Tested KAV Versions : 10.3.3.275/11.0.1.90/11.1.1.126 OS : Win10 64 bit 1903 Laptop Model: Lenovo T490 and X390

Hello! Please create an incident to your company account and ask for a private fix for the version that you uses. Thank you!