Laptop shut down Kaspersky not noticed?

[Stargirl0]

Device name    
Processor    AMD Ryzen 5 5625U with Radeon Graphics            2.30 GHz
Installed RAM    8.00 GB (7.35 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display

 

Kaspersky Version number: 21.18.5.448(a)

 

Good Morning.

 

Yesterday evening, my laptop screen froze and just went black, and then a screen came up saying my laptop did not shut down properly, and gave me options to restart etc

When I checked 'K' there was nothing there to say anything happened. Should 'K' have picked that up?

[harlan4096]

Welcome to Kaspersky Community.

 

Hum 🤔 I don't think so, You should check Windows logs, maybe an issue of hardware, drivers, etc...

[Stargirl0]

Thank you, maybe that's correct. But why did 'K' not pick this up at all?

[harlan4096]

What do you mean with K not picked up this?

 

In K. Reports would appear something related to it, but not related with an issue of the system 🤔🤷‍♂️

 

Anyway, in Intrusion Prevention, You can change the Rights for Trusted apps -> Shutdown Microsoft Windows:

 

[Stargirl0]

Thank you. How do I go to trusted to make that change and how can i access reports in 'k'?

[harlan4096]

Go to Intrusion Prevention -> Manage Applications, select Trusted group, then 1 click mouse right button -> Details and Rules -> Rights

[Stargirl0]

It was already ticked?

[harlan4096]

By default, all trusted apps have rights to shut down the system... that's why it has a green tick.

 

You can change to Block, or even to Ask User (if You set to Interactive Mode in Your Kaspersky)

[Stargirl0]

Perfect, made that change, so will see what will happen. I also changed some others.

So to find the report in 'k'?

[harlan4096]

To find also reflected events in K. Reports, You should probably change also default notifications settings.

[Stargirl0]

Sorry, you'll have to show me how.

[harlan4096]

[Stargirl0]

How did you get to system audit?  I was able to get here.

[harlan4096]

I think it's clear -> Configure notifications 🙂

[Stargirl0]

actually it isn't?

[harlan4096]

It isn't what?

[Stargirl0]

I don't want sound or on a childs account?

[harlan4096]

You have to click over Configure notifications, to get the window to set up Kaspersky events on Screen and/or in Report.

[Stargirl0]

Thank you. Ticked everything.

[harlan4096]

Everything may be a bit crazy, you will get a bunch of screen notifications, and all events in Reports, many of them are just informational, not issues or warnings...

[Stargirl0]

Thank you. I realised that when they started coming through, and changed it to just certain warnings and all criticals.