KTS does not update database on Windows 11 22H2

[PHBeeny]

Goog Morning!

After updating to Windows 11 22H2, JTS Keeps trying to update, but it doesn´t come out of it.

After a few days comes the alert that the datavase is out of date. I only pays to reinstall.

 

Edited November 18, 2022 by PHBeeny

[Juan Francisco]

I upgraded to 22:2 from Win 11 a few weeks ago, and KTS is working normally including updating virus definitions. Note: I'm also Brazilian.

 

[PHBeeny]

Good evening!

It doesn't come out of that, it was a new installation and that's all! For the price I bought the KTS I bought the new Premium product!

 

[Flood and Flood's wife]

4 hours ago, PHBeeny said:

It was a new installation and that's all! For the price I bought the KTS I bought the new Premium product!

Hello @PHBeeny, 

Welcome!

Please do the following: 

1. Make sure you have the KTS Activation code. 
2. Create a System restore point: refer: How to create a restore point in Windows. 
3. Open KTS, select Settings⚙, select Manage settings, select Export, save the KTS configuration file. 
4. Uninstall KTS, during the uninstall select Save License information *only*, do not check any other check boxes, leave all other check boxes blank - allow the uninstall to complete & make sure the computer reboots. 
5. Download a new KTS installer - Kaspersky Total Security for Windows® - from the dropdown list - please select Brazil. 
6. Install KTS, follow: How to install Kaspersky Total Security & at the completion of the install make sure (you) shutdown the computer, using Shutdown, not Restart, power on by pressing the power button, login. 
7. Run a manual Database update.
8. Check the KTS version & patch(x) - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About? 
9. Run a KTS Full scan - allow it to complete? 
10. Monitor the database update issues, if they persist, please follow these guides: 

• General recommendations for solving database update issues
• Update Issues checklist - by Richbuff

Any problems or issues, please post back? 

Thank you?
Flood?+?

Edited December 2, 2022 by Flood and Flood's wife