ksk can't filter on my macbook air chrome

[jaqoeve]

hi. 

my kid using macbook air and os bigsur ver 11.4

i’ve already block youtube but they still can open it using chrome. 

installed in the computer ksk ver 1.6.0.143.

already uninstalled and installed it back, delete history, cache, and cookies. but still they can open it.  what i must do? 

 

thanks.

 

[Flood and Flood's wife]

hi. 

my kid using macbook air and os bigsur ver 11.4

i’ve already block youtube but they still can open it using chrome. 

installed in the computer ksk ver 1.6.0.143.

already uninstalled and installed it back, delete history, cache, and cookies. but still they can open it.  what i must do?  thanks.

 

Hello @jaqoeve, 

Welcome!

1. Where has the YouTube Forbidden rule been applied → in Application monitoring or Web activity monitoring? 
2. Post an image of the ‘block YouTube’ rule you’ve created please? 
3. Is KSK Premium or Free? 

Please post back? 

Thank you🙏

Flood🐳 +🐋

[jaqoeve]

hi @Flood and Flood's wife 

 

1. youtube forbidden rule been applied in web activity monitoring. i’m not install youtube apps in my macbook. 
2.  

3. 

   Ksk is premium. 

thanks a lot. 

 

[Flood and Flood's wife]

1. YouTube forbidden rule been applied in web activity monitoring. 

Hello @jaqoeve, 

Thank you for replying & the information!

Let’s try this: 

1. Reset the child’s profile birth year to 2019 - 0-6 Age group - this is a temporary change to force a profile reset. 
2. Remove www.youtube.com → select Save to apply the change.
3. Exit the browser (you’re using to make these changes).
4. Shutdown / power off MAC. 
5. Power on MAC, login. 
6. Change the child’s profile age to the correct age. 
7. Apply exclusion youtube.com → Forbidden → select Save to apply the change.
8. Exit the browser (you’re using to make these changes).
9. Shutdown / power off MAC. 
10. Power on MAC, login. 
11. Recheck if YouTube is blocked? 

     

12. Please let us know the outcome?

Thank you🙏

Flood🐳 +🐋

[jaqoeve]

Hi @Flood and Flood's wife .

 

thanks. 
and after i did all of your instruction, the filter run well only at the first time. After i change user, the filter not worked again. Including after i change into the previous user. 
 

i give you my screen shoot. I put kompas.com as forbidden web, and i still can open it . Its happened also for youtube. 
 

Thanks.

 

almost give up on this 2 days. ??

[jaqoeve]

herewith the screenshoot.. 

[Flood and Flood's wife]

and after i did all of your instruction, the filter run well only at the first time.

After i change user, the filter not worked again, Including after i change into the previous user. I put kompas.com as forbidden web, and i still can open it . Its happened also for youtube. 

Hello @jaqoeve, 

Thank you for posting back, the information & the images! 

We raised a query with Kaspersky experts, they have advised: 

quote

• macOS 11.4. is not supported for KSK.

Official support expected soon.

end quote. 

• Also, please remove www from the exclusions, use:

youtube.com

kompas.com

 

Thank you🙏

Flood🐳 +🐋

[jaqoeve]

hi @Flood and Flood's wife ,

 

thanks again for your explanation and help.. 

very appreciate it. and i will wait official announcement for support macOS11.4. hope its not too long. 

thanks.

jacob

 

[Salamander]

I do use Safe Kids on my Mac Big Sur (11.5) and it works fine. I advise you to perform a clean uninstall. This also requires the removal of the Kaspersky extensions, which are shown in the security and privacy options. However, you have to use the terminal.  For example you can write

tccutil reset SystemPolicyAllFiles сom.kaspersky.safekids.sysextctrld

to remove the  Kaspersky System Extension from full disk access. 

However, please be careful if you try these options.  PLEASE Only do this, if you are experienced using the terminal. 

[jaqoeve]

hi @Salamander.

thanks for your advice.. i will try it. 

after I hopeless to reinstall and setting in ksk, I remove guest menu and add user menu from terminal also. and use blocksite as extension to block their access to youtube. 

but i will try it as your suggestion. 

thanks.

 

[Flood and Flood's wife]

Hello @jaqoeve, 

Kaspersky Technical Support have provided an update:

1. Kaspersky supports macOS 11.4 & macOS 11.5.
2. Support for the M1 processor will be implemented in the next version, however, no ETA is available atm. 

Thank you🙏

Flood🐳 +🐋