KSC12 does not work on new installation 2019 server

[Bikkhu]

KSC12 does not work on new fresh standard installation of windows 2019 std server with new standard installation of SQL express 2019 advanced. Stop calling it compatible if it is not. I’m not going to troubleshoot it, reliable sw should work on new installation without exception.

KSC is not able to finish quick setup, fails in various parts usually to connect KSN. Even when it finishes (once) then it doesn’t work and violates exception (don’t know which bc didn’t save the error)

Web console is even worse, it didn’t even try to start.

[Cesare]

Hello,

maybe it would be helpful\enough to read this tech note\requirement: https://support.kaspersky.com/KSC/12/en-US/92403.htm

Cesare

[Guest #37]

Hi,

Aditionally, please, upload the server getsysteminfo (gsi) using the latest available version of it for review.

To generate the getsysteminfo (gsi) check this link: https://support.kaspersky.co.uk/common/diagnostics/3632#block7

Getsysteminfo (GSI) direct download: http://media.kaspersky.com/utilities/ConsumerUtilities/GetSystemInfo6.2.zip

Regards

[Bikkhu]

Yes, it looks like Cesares link helped. However it was a NEW STANDARD UNCHANGED installation which is supposed to be properly debugged and errors properly caught and messaged. There was not SQL related error, just quick setup, which is run automatically after installation, crashed without message.

 

To CAOS > thanks, but I am not paid to betatest standard installations, this is paid software so I expect it to work at least in most basic situations. I installed it anew in new Windows 10 with SQLserver 2019 express and there was the same error. That means that EVERY new installation of SQL2019 server will produce the same error. This is clearly badly debugged setup which might work with SQL2019 server only if it is upgrade of older version.

[Cesare]

Well, let me say that probably you’re not seeing the whole picture in the proper way. We’re not talking about a problem\bug that has been patched thanks to the instructions i’ve sent to you. In fact, the hosting resource is the online product manual, not the troubleshooting section of the KB (support.kaspersky.com). This means that this is a KNOWN requirement and it is supposed that, when you install KSC from scratch, you should have read that manual (or at least a section important as “Preparation for deployment”) in advance in order to avoid any potential problem.
The concept is: if you do everything needed to avoid misconfigurations and you still get a problem, you have all the rights to blame the whole world (more or less)...otherwise….;)

Cesare