KSC11 shows Mac as license Expired, Yet on the device it has over 200 days

[Shaunie]

I have KSC11 with a managed group for Mac’s.

there are two Mac Mini’s in this group.

One of them is KSC shos that its license is expired. Yet on the actual device I have over 200 days remaining.

 

When I check the licenses in KSC11 I have 1 that is expired and the only device associated is this Mac Mini.

Yet if I try and install a different license to the mac mini it always fails and doesnt give any details as to why its failed.

I’ve tried to delete the license from KSC but now its just kind of grey in colour. I’ve unistalled KES11 for Mac from the device. I’ve deleted the device from the group but, still it shows shows as a device in the license properties

[raviparker]

Hello,

Try to add the license key offline, check if that gives error too.

[Shaunie]

Hello,

Try to add the license key offline, check if that gives error too.

Sorry thats not possible as on the Mac it says managed by system administrator.

 

For anyone that comes across this and has the issue themselves. I have managed to fix it.

Although the Mac says its licensed for some reason KSC is still applying the expired license.

I deleted the the License but it would remove from the license section as a device was still assigned to it.

Uninstalled KES11 for Mac

Uninstalled KES11 Netagent for Mac

Rebooted

Deleted the device from the managed group

Deleted the device from unassigned devices.

I went back to licenses and hit refresh. The expired license has now gone.

remotely installed Netagent

pushed out the KES11 for Mac and selected the correct license

 

Now the Mac is showing as OK in KSC11

Just need to get it show in license usage now...